Food and Beverage Operations Manager
4 weeks ago
Hudson Group Canada Inc (Airport Management Services) is seeking a full-time Food and Beverage Operations Manager for Vancouver International Airport. As a key member of our team, you will be responsible for the operation of one or more food and beverage programs within Hudson Group operations, ensuring maximum restaurant profitability through excellent guest service, high quality food and beverage, crew development, food safety and restaurant cleanliness.
Key Responsibilities:
Create a seamless customer service experience by making every effort to find merchandise for customers even if an item is not in stock
Promote quality of customer service among staff through training and by acting as a positive role model
Monitor service quality by observing staff interactions with customers, reviewing customer feedback, and conducting periodic service audits to identify areas for improvement
Implement service enhancements and process improvements to continually elevate the customer experience and exceed customer expectations
Maintain a clean and well-maintained restaurant at all times, including tables and common areas
Handle customer complaints and concerns promptly and effectively
Requirements:
A minimum of 6 years of retail/Food & Beverage experience with at least 3 years of experience in a management/supervisory role
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Business acumen and the mindset required to understand the long-term implications of functional planning to advance the organization's goals
Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading F&B teams to achieve common goals
Knowledge of effective merchandise presentation standards, preferably specific to the Joe & The Juice brand
Knowledge of food safety, labour laws, and discrimination prevention guidelines in British Columbia
Serve It Right Certification
Flexibility in schedule availability is required to support a near 24/7 F&B operation
SAP experience is preferred
Understanding of basic retail concepts and local marketing expertise
Good problem-solving and analytical skills
Proficiency with MS Office Suite is required
Fluent English is required, and additional languages, with a priority on French, are preferred
Ability to obtain and maintain an airport security pass is required
What We Offer:
Competitive Salary Range CAD$ 73,000 to 75,000 per year
20% Hudson Employee Discount
50% Hudson Food and Beverage Discount
Paid Vacation Days (15 Days) per year
Personal and Parental Leave Programs
Medical, Dental & Vision Insurance
Company Paid Life Insurance
Employee Recognition Programs
Performance Bonus as applicable
Advancement and Growth Opportunities
On-going Training & Development
Parking Available
How to Apply:
If you are a motivated and experienced Food and Beverage Operations Manager looking for a new challenge, please submit your application to Hudson Group Canada Inc (Airport Management Services).
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