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Customer Service Representative

2 months ago

Kitchener, Ontario, Canada Silva Dental Lab Smile Designers Inc. Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Silva Dental Lab Smile Designers Inc. As an Order Desk Agent, you will be responsible for providing exceptional customer service, answering inquiries, and maintaining accurate records.

Key Responsibilities
  • Customer Service: Answer written and oral inquiries, provide information to customers, and issue receipts and other forms.
  • Order Management: Process orders, maintain inventory, and perform general office duties.
  • Database Management: Maintain and manage digital databases, ensuring accurate and up-to-date information.
  • Communication: Answer clients' inquiries, provide information, and maintain effective communication with team members.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Computer Skills: Proficient in MS Word and electronic mail.
  • Work Environment: Fast-paced environment with tight deadlines, requiring attention to detail and ability to work under pressure.
  • Physical Demands: Standing for extended periods and walking.
  • Personal Qualities: Punctuality, client focus, efficient interpersonal skills, excellent oral and written communication, organized, reliable, team player, initiative, ability to multitask, and dependability.
What We Offer
  • Health Benefits: Dental plan and health care plan.
  • Other Benefits: Free parking available and a permanent position with 40 hours per week.