Administrative Team Lead for Fertility Clinic
2 weeks ago
We are a leading fertility and reproductive health company dedicated to delivering personalized care and advanced treatment options. Our mission is to elevate the standard of fertility care and provide an exceptional experience for both patients and employees.
At Twig Fertility, we challenge the status quo and strive to bring a more compassionate vision to the way care should be. We believe that best-in-class care requires outstanding medicine and manner, which is why we offer the latest fertility advancements and expertise paired with a personalized approach supported by state-of-the-art equipment and a tech-enabled platform.
Job SummaryWe are seeking a dynamic and experienced Practice Manager to lead our administrative team in Vancouver and oversee daily clinic operations, ensuring efficient patient flow and team performance.
Key Responsibilities:- Oversee daily clinic operations, ensuring efficient patient flow and team performance.
- Champion a patient-centred approach to care and ensure a welcoming atmosphere.
- Manage the reception, billing, and referrals teams, including performance reviews and performance management.
- Oversee patient communications, addressing concerns with empathy and in alignment with clinic standards.
- Manage team schedules, ensuring adequate coverage, including weekends and holidays.
- Support recruitment and onboarding of administrative staff.
- Coordinate staff training on clinic policies, protocols, and exceptional customer services.
- Foster employee engagement through recognition, feedback, and professional development.
- Ensure adherence to clinic policies and escalate concerns when necessary.
- Ensure compliance with data security regulations and EMR systems.
- Maintain complete and accurate patient records, adhering to documentation standards.
- Ensure adequate clinic supplies and manage inventory effectively.
- Provide feedback to senior leadership on operational challenges and contribute to solutions.
- Bachelor's degree in healthcare administration, business, nursing, or a related field (preferred).
- Proven experience in a healthcare or clinic management role.
- Strong leadership skills with a focus on team development and patient experience.
- Excellent organizational and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Detail-oriented with excellent time management skills.
- A collaborative, energetic, and supportive team.
- Competitive salary range: $70,000-$90,000 based on experience, skillset, and years of service.
- Opportunities for professional growth and development.
- An opportunity to join a growing company that aims to change the fertility landscape in Canada.
This is a full-time role located in Vancouver, BC.
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