Fertility Clinic Operations Manager

5 days ago


Vancouver, Canada Twig Fertility Full time

Twig Fertility is a leading fertility and reproductive health company dedicated to delivering exceptional patient care and experiences. Our mission is to elevate the standard of fertility care in Canada by providing personalized, whole-person approaches and advanced treatment options.

We are currently seeking a dynamic and experienced Operations Manager to join our Vancouver clinic team. This role will oversee daily operations, ensuring efficient patient flow and team performance, while championing a patient-centred approach to care.

The ideal candidate will have a proven track record in healthcare or clinic management, with strong leadership skills, excellent organizational and problem-solving abilities, and exceptional communication and interpersonal skills. A Bachelor's degree in healthcare administration, business, nursing, or a related field is preferred.

This is a full-time role located in Vancouver, BC, with a competitive salary range of $80,000-$110,000. We offer a collaborative, energetic, and supportive work environment, opportunities for professional growth and development, and a comprehensive benefits package.

As a leader at Twig Fertility, you will be part of a growing company that aims to revolutionize the fertility landscape in Canada. If you are passionate about delivering exceptional patient care, enhancing the patient experience, and contributing to a dynamic team, we encourage you to apply.

Key Responsibilities:

  • Oversee daily clinic operations, ensuring efficient patient flow and team performance
  • Champion a patient-centred approach to care and ensure a welcoming atmosphere
  • Manage teams, including performance reviews and performance management
  • Coordinate staff training on clinic policies, protocols, and customer services
  • Foster employee engagement through recognition, feedback, and professional development
  • Ensure compliance with data security regulations and EMR systems
  • Maintain complete and accurate patient records, adhering to documentation standards
  • Ensure adequate clinic supplies and manage inventory effectively
  • Provide feedback to senior leadership on operational challenges and contribute to solutions

What You'll Need:

  • Bachelor's degree in healthcare administration, business, nursing, or a related field (preferred)
  • Proven experience in a healthcare or clinic management role
  • Strong leadership skills with a focus on team development and patient experience
  • Excellent organizational and problem-solving abilities
  • Exceptional communication and interpersonal skills
  • Detail-oriented with excellent time management skills


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