Customer Experience Specialist

4 days ago


Moncton, New Brunswick, Canada 360insights Full time

About 360insights

We are a fast-paced global technology company leading in the channel incentives and insights industry. Our team is passionate about delivering great solutions for recognizable brands within an inspiring and inclusive culture certified as a Great Place to Work.

About the Role

This Customer Experience Specialist will act as the main point of contact for consumers with concerns regarding our incentive programs (Rewards). The successful candidate will provide efficient and dedicated service to ensure resolution and a positive experience.

Responsibilities

  • Provide world-class customer service through email support boxes and portals, ensuring a stress-free experience for clients.
  • Leverage the 360insights solution to provide answers to customer inquiries and enhance their experience by capturing classification data on each interaction, providing regular feedback, and identifying issues early.
  • Complete task-based duties assigned by the Manager, Client Operations, and support multiple clients Monday-Friday from 7:00 AM-6:00 PM MST based on a set schedule.

What You'll Bring

  • Excellent written and verbal communication skills, along with a customer-first mentality and deep understanding of customer service.
  • Intermediate to Expert knowledge of Microsoft Office products, with emphasis on Excel and Word.
  • Proven analytical and problem-solving skills, including strong aptitude for math, and ability to key at least 30-35 words per minute.
  • Able to work effectively as part of a team, prioritize tasks, and demonstrate organizational and follow-up skills.
  • Demonstrated ability to provide valuable feedback and solution options based on that feedback, and have a background in a software company or natural comfort with software applications.

Requirements

  • 1-2 Years of customer service experience, preferably in a software company or with similar technical expertise.
  • Bachelor's Degree or College Diploma in a Technical Field or Service-Oriented Field, or equivalent relevant experience.

Estimated Salary Range: CAD $17.55/hourly Plus Bonus, Equity & Benefits



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