Credit Resolution Specialist

1 week ago


Mississauga, Ontario, Canada Royal Bank of Canada Full time
Job Description

Royal Bank of Canada is seeking a skilled Credit Resolution Specialist to join our team in Meadowvale, Mississauga. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by offering financial advice and payment solutions.

Key Responsibilities:
  • Engage with clients through outbound calls regarding outstanding payments on their credit cards, personal, and business accounts.
  • Educate and provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients' financial obligations.
  • Focus on helping clients when they need us most, responding empathetically to various questions, and offering solutions based on clients' financial situations.
  • Resolve problems at the first point of contact in a friendly and helpful manner, maintaining relationships with partners to work as one RBC.
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs.
  • Manage risks by adhering to compliance routines, processes, and controls to protect clients and shareholder interests.
Requirements:
  • Proven interpersonal, communication, and problem-resolution skills.
  • Ability to build rapport while offering the right solutions for clients while mitigating risk.
  • Desire to build exceptional client experiences, passionate, and curious to help clients meet their needs and solve their concerns.
  • Fuency in English and French (oral and written) required.
  • Flexibility to work various shifts that meet our clients' needs, Monday to Friday, between 8:00 AM to 9:00 PM EST, and Saturday between 8:00 AM to 4:00 PM EST.
What We Offer:
  • A competitive salary range of $65,000 - $85,000 per year, depending on experience.
  • A comprehensive Total Rewards Program including bonuses, flexible benefits, and stock options.
  • A world-class training program in financial services.
  • Excellent career development and access to various job opportunities across business and geographies.
  • Leaders who support your development through coaching and managing opportunities.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
About Us:

Royal Bank of Canada is committed to diversity and inclusion, embracing innovation and growth. We strive to build inclusive teams and an equitable workplace where employees can bring their true selves to work.



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