Collections Lead
3 weeks ago
We are seeking a highly skilled Collections Supervisor to join our team at CB Canada. As a Collections Supervisor, you will be responsible for overseeing the collections team, managing collections for a portfolio of accounts, and contributing to the success of the collections team and the organization.
- Oversee the collections team, providing training, creating work schedules, and providing timely status reports on performances and areas of concern
- Evaluate delinquent accounts and apply credit holds where applicable
- Set targets and calculate results for applicable collector incentive plans
- Review and monitor employee interactions with customers to ensure all policies and regulations are adhered to
- Work closely with operational and functional stakeholders to improve cash flow KPIs
- Organize regular meetings with business unit partners to provide collection updates and seek alignment on action plans for collection issues
- Run weekly reports and analysis on key KPIs, including cash received, AR balance, and collection status
- Provide the month-end Provision for Bad Debts (PBD) report and analysis
- Prepare other reports and analysis as may be required
- Develop and maintain up-to-date procedural documentation related to collections
To be successful in this role, you will need:
- Exceptional communication skills and a customer service-centric attitude
- Demonstrate good judgment and decision-making/problem-solving skills
- At least 3 years of experience in a similar supervisory role within collections/credit
- Experience with ERP and demonstrated knowledge of reporting & analysis
- To be a team player with strong interpersonal skills, a good listener, and able to synergize the team
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