Financial Services Support Specialist

3 weeks ago


Mississauga, Ontario, Canada goeasy Ltd Full time
Job Summary:

As a Financial Services Support Specialist at goeasy Ltd, you will play a vital role in managing Salesforce tickets, collections support, and other duties as required. This includes handling ticket escalations during operating hours, liaising with the Retail Network to identify potential opportunities for training and process improvement, providing customer service, coaching, and support to the retail network, and processing adjustments to customers' loan accounts.

About the Role:

We are seeking an experienced individual with 1-3 years of experience within the Financial Services Industry in a related role. You should have intermediate experience working with Microsoft products, specifically Word, Excel, and Outlook, as well as basic accounting knowledge. Strong communication skills, both written and verbal, are essential. You must be able to multitask, adapt to change, and create a sense of urgency in your work. Considerable computer and telephone usage is also required. A flexible schedule is necessary, with a shift of 12:30 PM to 9:00 PM, Monday to Friday.

Requirements:
  • 1-3 years of experience within the Financial Services Industry in a related role
  • Intermediate experience working with Microsoft products (Word, Excel, Outlook)
  • Basic accounting knowledge (not mandatory)
  • Strong communication skills (written and verbal)
  • Ability to multitask and adapt to change
  • Flexible schedule (12:30 PM to 9:00 PM, Monday to Friday)

Benefits:

Inclusion and Equal Opportunity Employment. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We offer a competitive salary and benefits package.
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