Front Office Manager
3 weeks ago
About Executive Hotels and Resorts:
Executive Hotels and Resorts is a Vancouver-based privately owned hotel branding, management, and development company. With a rich 25-year history and a portfolio spanning seventeen properties across North America, the company leads the way for full-service boutique and plaza hotels and resorts.
Key Responsibilities:
- Direct and coordinate the activities of the front desk, reservations, and guest services.
- Supervise all front office personnel and ensure proper completion of all front office duties.
- Assist in accounts payable/receivable and support the Sales Team and the GM as needed.
- Ensure all standard operating procedures are followed and provide support to the front desk agents where needed.
- Participate in meetings and/or events as required by the company.
- Ensure 100% guest satisfaction.
- Complete front desk work schedule as required, making sure all shifts are covered.
- Support company policy and management decisions, interpreting and passing such information to staff members.
- Monitor interactions and provide feedback to employees, recognizing superior performance and addressing inadequate service levels.
- Responsible for motivating personnel so that they perform to the best of their abilities and setting an example by their own performance and enthusiasm.
- Ensure all guest complaints or problems are documented and the appropriate departments are immediately notified for resolving the situation.
- Assist in emergency situations.
- Maximize room revenue and occupancy by reviewing status daily.
Requirements:
- Flexibility to work irregular hours, weekends, and holidays as needed.
About Executive Suites Hotel & Resort, Squamish:
Executive Suites Hotel & Resort, Squamish, is a spacious all-season and all-suite Squamish BC resort hotel, centrally located just 40 minutes from Vancouver and Whistler Village along the scenic Sea to Sky Highway. Squamish is home to some of Canada's most spectacular backcountry and parkland, and with virtually unlimited recreational activities, it is a truly special destination.
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