Front Desk Agent
3 months ago
FRONTDESKAGENT
AstheFrontDeskAgentatTheSquamishAdventureInn,youwillbethefaceandfirstpointof contact of ourHostel, engaging with guests from all over the world and ensuring they haveanexceptional stay. This multifaceted role involves the following key day-to-dayresponsibilities:
JOB DESCRIPTION:
CustomerService&Check-ins/Check-outs:
Provide outstandingcustomerservicetoguests–addressinginquiries, concerns,andrequests promptly and professionally.As the face of the Hostel, youwill act as a liaison between guests and Management to ensure seamlesscommunication and resolution of issues and/or complaints.Efficiently handle guestcheck-ins and check-outs, ensuring accuraterecordkeeping, paymenthandling and explaining the Hostel’s rules and requirements.Suggestingactivities and recommendationstoguests,witha focusonouractivity partners.Help generatepositivereviewsanddirect bookingsMaintain awell-organizedandvisuallyappealingmerchandisedisplayandreceptionareaRentalShopOperations:
Manage thehostel'srentalshop,includingoutdoorequipment(bikes,kayaks,SUPs, etc.)Conduct thoroughinspectionsofequipmentpre/postrentals,ensuringsafetyandfunctionality.Assist guestsinselecting appropriategearbasedontheirpreferencesand experience.Aiding inthefacilitating of growingtherentalfleet&overall offering.HousekeepingSupport:
Aid housekeepingdepartmentwithdailytasks,includinglaundryandcleaningcommonareas.Collaboratewithhousekeepingtoensureahighstandardofcleanlinessandcomfortforguests.Regularlytidy,cleanandorganizeallcommonspacesthroughoutyour shift.SocialMediaManagement:
Curate postsandstoriesrelevanttotheHostelwhilststayingwithinapredetermined framework.Reply tomessagesontheHostel’sofficialaccountsandinteractwithotherlocal businesses
WHAT WE OFFER:
COMPENSATION
We pay our entire team by the hour, not salary, and there’s a very good reason for this. Big businesses love Salaried jobs because it allows them to give the Management team tons of overtime and not pay an extra dollar. We compensate our team for every hour worked, every time they’re called, and we don’t force our team to sit at work when there’s nothing to do. We want you to go adventuring in Squamish
The Front Desk Agent starting salary begins at $20.00/hr and is reviewed annually. This is a career position with a small family-owned business
WORKSCHEDULE
Permanent Full-Time (30-35 hours per week, usually around 35) and generally you’ll work 10am to 6pm (Thursday to Monday). You’ll have less competition on the trails and craigs on your days off
JOBQUALIFICATIONS(GOTTAHAVES):
Fluent English (speaking and writing). Extra languages are a bonusExtensive experience in a customer service role in the accommodation/hospitality worldCriminal Background CheckBasic computer skillsLiving in or willing to relocate to Squamish, BC – The Adventure Capital of CanadaValid work permit or Canadian citizenValid Driver’s license and vehicle is a bonusAPPLICATIONPROCESS
If this position sounds like a good fit please send your resume, relevant references, phone number and the best time to contact you at manager@squamishhostel.com.
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