Front Desk Agent

3 weeks ago

Squamish, Canada True North Hostelling Association Full time

**FRONT** **DESK** **AGENT**

As the Front Desk Agent at The Squamish Adventure Inn, you will be the face and first point of contact of our Hostel, engaging with guests from all over the world and ensuring they have an exceptional stay. This multifaceted role involves the following key day-to-day responsibilities:
**JOB **DESCRIPTION**:
Customer Service & Check-ins/Check-outs:

- Provide outstanding customer service to guests - addressing inquiries, concerns, and requests promptly and professionally.
- As the face of the Hostel, you will act as a liaison between guests and Management to ensure seamless communication and resolution of issues and/or complaints.
- Efficiently handle guest check-ins and check-outs, ensuring accurate record keeping, payment handling and explaining the Hostel’s rules and requirements.
- Suggesting activities and recommendations to guests, with a focus on our activity partners.
- Help generate positive reviews and direct bookings
- Maintain a well-organized and visually appealing merchandise display and reception area
- Rental Shop Operations:

- Manage the hostel's rental shop, including outdoor equipment (bikes, kayaks, SUPs, etc.)
- Conduct thorough inspections of equipment pre/post rentals, ensuring safety and functionality.
- Assist guests in selecting appropriate gear based on their preferences and experience.
- Aiding in the facilitating of growing the rental fleet & overall offering.
- Housekeeping Support:

- Aid housekeeping department with daily tasks, including laundry and cleaning common areas.
- Collaborate with housekeeping to ensure a high standard of cleanliness and comfort for guests.
- Regularly tidy, clean and organize all common spaces throughout your shift.
- Social Media Management:

- Curate posts and stories relevant to the Hostel whilst staying within a predetermined framework.
- Reply to messages on the Hostel’s official accounts and interact with other local businesses

***WHAT WE** OFFER**:

- A generous bonus structure including completion bonus and performance incentives
- 4% vacation pay
- Weekly hostel-family dinners and regular events/antics
- Dangerous proximity to the best ice cream in Squamish (Narwhals)
- A never-ending supply of new faces (our part time Crew change every 3 to 4 months)
- Waterfront location in one of the best outdoor playgrounds in the world
- FAM tours with local business and tour operators
- Complimentary stays at all HI Canada Hostels

***COMPENSATION**:
We pay our entire team by the hour, not salary, and there’s a very good reason for this. Big businesses love Salaried jobs because it allows them to give the Management team tons of overtime and **not pay an extra dollar**. We compensate our team for every hour worked, every time they’re called, and we don’t force our team to sit at work when there’s nothing to do. We want you to go adventuring in Squamish

The Front Desk Agent starting salary begins at $20.00/hr and is reviewed annually. This is a career position with a small family-owned business

**WORK** **SCHEDULE**:
Permanent Full-Time (30-35 hours per week, usually around 35) and generally you’ll work 10am to 6pm (Thursday to Monday). You’ll have less competition on the trails and craigs on your days off

**JOB** **QUALIFICATIONS** **(GOTTA** **HAVES)**:

- Fluent English (speaking and writing). Extra languages are a bonus
- Extensive experience in a customer service role in the accommodation/hospitality world
- Criminal Background Check
- Basic computer skills
- Living in or willing to relocate to Squamish, BC - The Adventure Capital of Canada
- Valid work permit or Canadian citizen
- Valid Driver’s license and vehicle is a bonus

**APPLICATION** **PROCESS**:

  • Front Desk Agent and Social Media Marketing

    2 weeks ago

    Squamish, Canada Squamish Hospitality Group Inc. Full time

    Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your main responsibilities will include checking guests in and out, answering phone calls, and assisting with guest inquiries. **Duties**: - Greet...

  • Front Desk Agent

    4 weeks ago

    Squamish, Canada Crash Hotel Full time

    We are looking for an upbeat, friendly and switched on front desk agent to support our guest experience on evenings and/or weekends. We are proud of our 27-room hotel and believe it is one of kind. Our ideal location places guests only moments from a variety of activities and adventure. We know it is our people who set us apart. Delivering unique guest...

  • Front Desk Agent

    2 days ago

    Squamish, Canada Hostelling International Canada Full time

    FRONTDESKAGENTAstheFrontDeskAgentatTheSquamishAdventureInn,youwillbethefaceandfirstpointof contact of ourHostel, engaging with guests from all over the world and ensuring they haveanexceptional stay. This multifaceted role involves the following key...

  • Front Desk Agent

    2 weeks ago

    Squamish, Canada Inbiz Full time

    Job requirements: - Excellent customer service skills - Punctuality - Good organization skills - Willing to learn - A good team member - Basic computer skills Preferred job skills: - Experience in a front desk role - Experience in the print or sign industry - Good understanding of bidding and estimating - An understanding of bookkeeping requirements -...

  • Front Desk Agent

    3 weeks ago

    Squamish, Canada Squamish Adventure Inn & Hostel Full time

    As the **Front Desk Agent **at **The Squamish Adventure Inn**, you will be the face and first point of contact of our Hostel, engaging with guests from all over the world and ensuring they have an exceptional stay. This multifaceted role involves the following key day-to-day responsibilities: **JOB DESCRIPTION**: - Customer Service &...

  • Front Desk Receptionist

    3 weeks ago

    Squamish, Canada Oxygen Yoga and Fitness Squamish Full time

    Hiring Front Desk Receptionist Template: **NOT YOUR TYPICAL YOGA STUDIO!** Oxygen Yoga & Fitness is the fastest growing Yoga and Fitness Studio in Canada! Born on Canada’s West Coast in 2011 and doubling studios year after year! 100+ studios across Canada & now in U.S.A! Modern, Revolutionary & Boutique - Oxygen Yoga and Fitness offers variety & unique...

  • Front Desk Agent

    2 weeks ago

    Squamish, Canada Crash Hotel Full time

    We are proud of our 27-room hotel and believe it is one of kind. Our ideal location places guests only moments from a variety of activities and adventure. If you are looking for something a little different, provides you flexibility and to be part of a small but super awesome team, then we would love to hear from you! Duties Include: - Consistently offer...

  • Hotel Front Desk Agent

    3 weeks ago

    Squamish, Canada Squamish Hospitality Group Inc. Full time

    **Company description** Squamish Hospitality Group is a Motel operator based in Squamish, BC. **Job Summary** Assign rooms according to guest request and preferences. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out...

  • Hotel Front Desk Agent

    2 days ago

    Squamish, Canada Squamish Hospitality Group Inc. Full time

    **Company description** Squamish Hospitality Group is a Motel operator based in Squamish, BC. **Job Summary** Assign rooms according to guest request and preferences. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out...

  • Hotel Front Desk Agent

    2 weeks ago

    Squamish, Canada Squamish Hospitality Group Inc. Full time

    **Company description** Squamish Hospitality Group is a Motel operator based in Squamish, BC. **Job Summary** Assign rooms according to guest request and preferences. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out...

  • Hotel Front Desk Agent

    4 days ago

    Squamish, Canada Squamish Hospitality Group Inc. Full time

    **Company description** Squamish Hospitality Group is a Motel operator based in Squamish, BC. **Job Summary** Assign rooms according to guest request and preferences. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out...

  • Front Office/desk Supervisor

    2 weeks ago

    Squamish, Canada August Jack Motor Inn Full time

    Looking for energetic individual with min 1 yr experience to operate the functions of front desk and front office. Guest service skills, knowledge of computer system, be able to multitask, arrival and departure procedures, cash handling, flexible schedule with possible overnight shifts. **Job Types**: Full-time, Permanent **Salary**: $15.65-$27.13 per...

  • All Rounder- Housekeeping/front Desk Agent

    4 weeks ago

    Squamish, Canada Crash Hotel Full time

    **All Rounder/ Front Desk/ Housekeeping** We are proud of our 27-room hotel and believe it is one of a kind. Our ideal location places guests only moments from a variety of activities and adventure. We are situated above the heart of Squamish's nightlife. We deliver unique guest experiences, and ensure that all our guests have a clean, safe and memorable...

  • Housekeeping/front Desk Agent

    2 weeks ago

    Squamish, Canada Crash Hotel Full time

    We are proud of our 27-room hotel and believe it is one of kind. Our ideal location places guests only moments from a variety of activities and adventure. We are situated above the heart of Squamish's nightlife. We delivering unique guest experiences, and ensuring that all our guests have a clean, safe and memorable time. If you are looking for something a...

  • Agent de Réception

    3 weeks ago

    Squamish, Canada True North Hostelling Association Full time

    **_L'affichage de cet emploi en anglais reflète la langue de travail._** **FRONT** **DESK** **AGENT** As the Front Desk Agent at The Squamish Adventure Inn, you will be the face and first point of contact of our Hostel, engaging with guests from all over the world and ensuring they have an exceptional stay. This multifaceted role involves the following...

  • Front Desk Agent

    1 week ago

    Squamish, Canada Viaggio Hospitality Group Full time

    Howe Sound Inn is a cozy twenty-room hotel located in downtown Squamish, BC, surrounded by the incredible views of The Chief, Mamquam Mountain & the Tantalus Mountain Range. Howe Sound Inn is looking for dynamic individuals to join our guest services team. **Job description** - Welcome guests on arrival in the lobby in a warm, friendly and professional...

  • Howe Sound Inn Guests Service Agent/night Auditor

    3 weeks ago

    Squamish, Canada Moda Hotel Full time

    Howe Sound Inn is a cozy twenty-room hotel located in downtown Squamish, BC, surrounded by the incredible views of The Chief, Mamquam Mountain & the Tantalus Mountain Range. We are looking for dynamic Front Desk Agents to support our Guest Services team.What You’ll Do - Job Requirements/Qualifications: - 1+ years of customer service experience is...

  • Front Desk Agent

    4 days ago

    Squamish, Canada Viaggio Hospitality Group Full time

    Howe Sound Inn is a cozy twenty-room hotel located in downtown Squamish, BC, surrounded by the incredible views of The Chief, Mamquam Mountain & the Tantalus Mountain Range. Howe Sound Inn is looking for dynamic individuals to join our guest services team. **Job description** - Welcome guests on arrival in the lobby in a warm, friendly and professional...

  • Front Desk Hotel Manager

    2 weeks ago

    Squamish, Canada Mountain Retreat Hotel & Suites Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - **Tasks**: - Develop and implement policies and procedures for daily operations - Supervise staff - Conduct performance reviews - Conduct training sessions - Negotiate with clients for the use of facilities - Perform front desk duties - Prepare budgets and monitor revenues and expenses -...

  • Front Desk Hotel Manager

    3 weeks ago

    Squamish, Canada Mountain Retreat Hotel & Suites Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Develop and implement policies and procedures for daily operations - Supervise staff - Conduct performance reviews - Conduct training sessions - Negotiate with clients for the use of facilities - Perform front desk duties - Prepare budgets and monitor revenues and expenses - Prepare...