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Help Desk Analyst

1 month ago

Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

Job Title: Help Desk Analyst

Job Summary: We are seeking a highly skilled Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:

  • Respond to customer inquiries and provide technical support via phone, email, or chat
  • Troubleshoot and resolve technical issues with computer hardware and software
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of customer interactions and technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer hardware and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance