Help Desk Technician

2 weeks ago


Vancouver British Columbia, British Columbia, Canada Robert Half Full time

Do you have experience providing up to Tier 2 support? You might be the Help Desk Technician Robert Half is looking for This 3-month contract-to-hire is based on-site in Vancouver, British Columbia. We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. This Help Desk Technician is primarily responsible for the upkeep, troubleshooting and upgrading of all IT related equipment on site.


What you'll do as a Help Desk Technician:

  • Maintain hardware and peripherals; responsible for upgrading and replacing computer parts; handle documentation and asset inventory
  • Meet and exceed standards; close tickets in a timely manner while upholding customer service standards
  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
  • Troubleshoot end user issues; provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
  • Work on additional IT projects as needed


Requirements:

  • Possess Comptia A+, MCSE or equivalent certifications and/or degree
  • 1+ years' of experience supporting desktop/server operating systems and technologies
  • Applicants should have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
  • Ability to work independently with minimal oversight


This position is open to candidates who are currently located in the GVRD and legally authorized to work in Canada. We are unable to provide visa sponsorship or relocation assistance for this role. Proof of eligibility to work in Canada will be required during the hiring process. Only local candidates or those who meet these criteria will be considered.


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