IT Service Desk Leader for Vancouver Business Operations

1 week ago


Vancouver, British Columbia, Canada Vancouver Full time
About The Role

We are seeking an experienced IT Service Desk Leader to join our team in Vancouver, providing exceptional customer service and technical support for our business operations.

Job Summary

The Manager, IT Service Desk will lead a team responsible for maintaining optimal functionality of user components, including computers, laptops, and mobile devices. This role will focus on developing and implementing comprehensive IT training initiatives for new hires and ongoing staff development for AG and CSE employees.

Key Responsibilities:
  • Lead and manage the IT Service Desk team, fostering a culture of excellent customer service and high performance.
  • Oversee a team responsible for maintaining optimal functionality of user components, including computers, laptops, and mobile devices.
  • Develop and implement comprehensive IT training initiatives for new hires and ongoing staff development for AG and CSE employees.
  • Act as the initial point of escalation for unresolved calls, technical issues, and complex requests, providing effective resolutions and support.
  • Proactively monitor and manage the Help Desk ticket system queue, ensuring timely resolution of issues and efficient ticket handling.
Requirements

To be successful in this role, you will have:

  • At least four years of experience within the Information Technology industry in a support capacity.
  • A post-secondary degree or diploma in a technical field.
  • Strong competence in the Microsoft Ecosystem (Office365, Exchange 2013/16, Remote Desktop, Server, and Desktop OS).
  • Strong knowledge of MacOS and iOS devices.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • Strong attention to detail and organization skills, with the ability to balance priorities and multitask.
  • Exceptional communication and customer service skills, with an ability to interact in a professional and friendly manner with end users at all levels within the organization.
  • Solid problem-solving and troubleshooting skills coupled with a willingness to learn.
  • A valid driver's license and access to a vehicle.
  • Ability to work flexible, extended hours.
What We Offer

In return for your expertise, we offer a competitive salary range of $80,000 - $120,000 per year, depending on experience, plus a comprehensive benefits package.

About Us

Vancouver is one of the most diverse cities in the world, and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment.



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