Insurance Quality Assurance Lead

1 month ago


Vaughan, Ontario, Canada CAA Club Group Full time

Role Overview

At CAA Club Group, we are seeking a skilled Technical Quality Assurance Specialist to lead our quality assurance programs.

Key Responsibilities:

  • Develop and execute quality assurance programs to ensure high-quality services.
  • Conduct technical evaluations of insurance professionals and identify performance gaps.
  • Analyze trends, identify quality improvement opportunities, and implement corrective actions.
  • Facilitate quality alignment and calibration meetings, provide training, and support.
  • Design and deliver quality results and reports.

Requirements:

  • 10+ years of Accident Benefits and Bodily Injury Claims experience or a combination of 5-10 years of Quality Assurance experience.
  • Post-Secondary diploma/degree or CIP designation, or equivalent combination of education and business industry experience.
  • Strong skills in Microsoft Office product suite and Data Analysis.
  • Excellent decision-making and problem-solving skills, with strong communication skills.
  • Preferred: Experience with Lean Six Sigma statistical analysis tools.


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