Insurance Quality Assurance Lead
1 month ago
Role Overview
At CAA Club Group, we are seeking a skilled Technical Quality Assurance Specialist to lead our quality assurance programs.
Key Responsibilities:
- Develop and execute quality assurance programs to ensure high-quality services.
- Conduct technical evaluations of insurance professionals and identify performance gaps.
- Analyze trends, identify quality improvement opportunities, and implement corrective actions.
- Facilitate quality alignment and calibration meetings, provide training, and support.
- Design and deliver quality results and reports.
Requirements:
- 10+ years of Accident Benefits and Bodily Injury Claims experience or a combination of 5-10 years of Quality Assurance experience.
- Post-Secondary diploma/degree or CIP designation, or equivalent combination of education and business industry experience.
- Strong skills in Microsoft Office product suite and Data Analysis.
- Excellent decision-making and problem-solving skills, with strong communication skills.
- Preferred: Experience with Lean Six Sigma statistical analysis tools.
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