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Front Desk Representative

2 months ago

ThompsonNicola Regional District, Canada Days Inn & Suites Thompson Full time
About the Role

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Days Inn & Suites Thompson. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

Key Responsibilities
  • Guest Registration and Check-in/Check-out: Register arriving guests, assign rooms, and process guests' departures, calculate charges, and receive payments.
  • Reservation Management: Take, cancel, and change room reservations as needed.
  • Hotel Information and Services: Provide information on hotel facilities and services to guests.
  • Customer Service: Answer telephone and relay telephone calls and messages, assist clients/guests with special needs, and provide customer service.
  • Work Environment: Work in a fast-paced environment with attention to detail and a focus on client satisfaction.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Work Setting: Hotel, motel, resort.
  • Work Conditions and Physical Capabilities: Fast-paced environment, attention to detail.
  • Personal Suitability: Client focus, organized, team player.
What We Offer
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 40 hours per week.