Visitor Experience Manager

2 weeks ago

Bridgewater, Canada Lunenburg County Lifestyle Centre (LCLC) Full time

As a key member of the management team reporting to the General Manager, the Visitor Experience Manager is responsible for the daily operations of the visitor experience team (guest services, concessions and custodial). The Visitor Experience Manager plays a pivotal role in ensuring the delivery of exceptional customer service by the front of house team. Leading a dynamic group focused on enriching visitor satisfaction, this role is fundamental in promoting engagement and cultivating an inviting atmosphere at the LCLC.

**Roles and Responsibilities**

**Guest Services**
- Oversee Guest Services operations, ensuring adherence to documented procedures and ongoing staff training.
- Maintain comprehensive awareness of all programs, events, and activities within the LCLC.
- Manage transactions at the Guest Services Desk, including memberships, admissions, and program registrations.
- Serve as the primary administrator of the ticketing/registration system (Fusion), while also completing monthly reporting and reconciliations.

**Concessions**
- Provide oversight for Concessions operations, including inventory management, cost monitoring, and compliance with health and safety regulations.
- Program and maintain concessions point-of-sale software (Square) to optimize efficiency and profitability.

**Custodial**
- Direct Custodial operations, ensuring cleanliness, maintenance, and compliance with health and safety regulations.
- Develop and implement cleaning standards and schedules to maintain a high standard of facility hygiene.
- Manage inventory and ordering processes to ensure adequate supplies.

**Memberships**
- Support the planning and development of the Membership program to meet strategic goals.
- Manage all stages of membership acquisition, renewal, and retention, including revenue reconciliation and reporting.
- Act as the database administrator trouble shooting and resolving user account issues.
- Oversees the integrity of all data related to Members, including data entry, periodic data repairs and reports.
- Regularly review the business rules for data entry and management, to ensure best practices are being used throughout the department.
- Build admissions and registered programs and events in the database, troubleshoot errors and issues relating to admissions and programs.
- Process, update, and correct transactions for Members, Patrons, and other users with respect to user accounts, troubleshoot site failures, discount and event-related problems.

**Visitor Engagement and Satisfaction**:

- Devise strategies to enhance visitor engagement and satisfaction, gathering feedback to drive continuous improvement.
- Address any concerns or issues raised by visitors promptly and effectively.
- Collaborate with the events team to plan and execute engaging programs, activities, and events for visitors of all ages.
- Regularly assess the effectiveness of existing programs and suggest improvements or new initiatives to enhance visitor experiences.
- Develop and maintain communication channels to keep visitors informed about facility offerings and updates.
- Collaborate with the marketing team to promote LCLC offerings through various channels.
- Utilize data-driven insights to enhance member experience and inform marketing strategies.

**Team Leadership and Training**:

- Recruit, train, and supervise a team of guest service, custodial and concessions staff, ensuring they embody the center's values and service standards.
- Conduct regular team meetings and training sessions to foster a culture of excellence and continuous improvement.
- Provide coaching and support to staff to enable them to deliver exceptional customer service consistently.

**Core Competencies**:

- Strong leadership skills with a focus on customer service.
- Proficiency in computer systems and registration software.
- Strategic thinking and problem-solving abilities.
- Excellent communication and organizational skills.
- Flexibility to adapt to changing priorities and schedules.

**Qualifications**:

- Degree/Diploma in hospitality management, recreation management, business administration, or related field.
- Previous experience in a customer service-oriented role, preferably in hospitality, recreation, or entertainment.
- Leadership skills with the ability to motivate and inspire diverse teams.
- CPR and First Aid certification (or willingness to obtain).
- Serve Right and Food Safety certification (or willingness to obtain).
- Must provide a satisfactory Police Criminal Records Vulnerable Sector Check, and Child Abuse Registry Check.

Equivalencies will be considered.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$66,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Evening shift
- Weekends as needed

**Experience**:

- Management: 3 years (preferred)

Work L

  • Customer Experience Associate

    2 weeks ago

    Bridgewater, Nova Scotia, Canada TD Bank Full time

    Work Location:Bridgewater, Nova Scotia, CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:KEY ACCOUNTABILITIESCUSTOMER- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice:Complete a broad range of...

  • Customer Experience Associate

    7 days ago

    Bridgewater, Canada TD Bank Full time

    **Customer Experience Associate**: - 424952BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1 Old Bridge Street **Employment Type** - Regular **City** - Bridgewater **Time Type** - Part Time **Province/State** - Nova Scotia **Hours** - 20 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Part-time Receptionist

    4 weeks ago

    Bridgewater, Canada Bridgewater Physiotherapy Clinic Full time

    Job Overview: **Duties**: - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen, and forward incoming phone calls - Receive, sort, and distribute daily mail/deliveries - Maintain office security by following safety procedures and controlling access via the reception desk -...

  • Customer Experience Associate

    3 weeks ago

    Bridgewater, Canada TD Bank Full time

    **Work Location**: Bridgewater, Nova Scotia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Casual Environmental Care Partner

    2 months ago

    Bridgewater, Canada Hillside Pines Full time

    Hillside Pines is an Eden Registered long-term care facility on the beautiful South Shore of Nova Scotia. Located in the heart of Bridgewater, Hillside Pines offers an opportunity for a great work/life balance. We are currently seeking a casual Laundry/Housekeeping Care Partner who is committed to working with Elders and joining our team of dedicated care...

  • Medical Administrative Assistant

    6 days ago

    Bridgewater, Canada South Shore Surgery Full time

    **Responsibilities**: - Greet patients and visitors in a friendly and professional manner - Schedule in-person and telemedicine office appointments and manage the office and physician schedule - Coordinate with South Shore Regional Hospital to schedule endoscopy, surgical and minor procedures - Answer phone calls and respond to inquiries - Maintain patient...

  • Casual Environmental Care Partner

    2 months ago

    Bridgewater, Canada Hillside Pines Full time

    Hillside Pines is an Eden Registered long-term care facility on the beautiful South Shore of Nova Scotia. Located in the heart of Bridgewater, Hillside Pines offers an opportunity for a great work/life balance. We are currently seeking a casual Laundry/Housekeeping Care Partner who is committed to working with Elders and joining our team of dedicated care...

  • Casual Environmental Care Partner

    2 weeks ago

    Bridgewater, Nova Scotia, Canada Hillside Pines Full time

    Hillside Pines is an Eden Registered long-term care facility on the beautiful South Shore of Nova Scotia. Located in the heart of Bridgewater, Hillside Pines offers an opportunity for a great work/life balance.We are currently seeking a casual Laundry/Housekeeping Care Partner who is committed to working with Elders and joining our team of dedicated care...

  • Supervisor - Facilities Support Services

    4 days ago

    Bridgewater, Canada Nova Scotia Health Authority Full time

    **Req ID**:174687** **Company: Nova Scotia Health** **Location**:Western** Zone, **South Shore Regional Hospital** **Department**:FMS Facilities Support Services SS** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** **Status**:Management/Non Union** P**osition** **Posting Closing Date**:26-Feb-24** Nova Scotia Health is...

  • Support Worker

    2 weeks ago

    Bridgewater, Nova Scotia, Canada Hillside Pines Full time

    This is a multi-skilled role where you will be working in various departments including:Housekeeping -You would be responsible for cleaning and disinfecting all areas of the home.Elder Support Spending one on one time with Elders, screening visitors, answering call bells, making beds, assisting with programs and meal service.Laundry Duties include sorting,...

  • Overnight Attendant

    3 weeks ago

    Bridgewater, Canada The John Howard Society of Nova Scotia Full time

    **The John Howard Society of Nova Scotia** - _“Effective, just and humane responses to the causes and consequences of crime”_ Provincial Office: 1-541 Sackville Drive, Lower Sackville NS B4C 2S1 **Position: Overnight Attendant** **-**Organization Unit: Housing Team **-**Primary responsibilities are to support Cedar Place participants and tenants, and...

  • Supervisor - Facilities Support Services

    4 weeks ago

    Bridgewater, Canada Nova Scotia Health Authority Full time

    **Req ID**:150587** **Company: Nova Scotia Health** **Location**:Western** Zone, **South Shore Regional Hospital** **Department**:FMS Facilities Support Services SS** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** **Status: MGMT/NON-Union** **Management/Non Union** Position** **Posting Closing Date**:3-Mar-23** Nova...

  • Supervisor - Facilities Support Services

    3 weeks ago

    Bridgewater, Canada Nova Scotia Health Authority Full time

    **Req ID**:155120** **Company: Nova Scotia Health** **Location**:Western** Zone, **South Shore Regional Hospital** **Department**:FMS Facilities Support Services SS** **Type of Employment**:Permanent** **Hourly PT** (**60%** FTE) x **1** position(s)** **Status: MGMT/NON-Union** **Management/Non Union** Position** **Posting Closing Date**:3-May-23** Nova...

  • Dental Receptionist

    2 weeks ago

    Bridgewater, Canada Bridgewater Dental Centre Full time

    Bridgewater Dental Centre is looking for a full time receptionist. We are located on the beautiful south shore of Nova Scotia. We have a modern, well equipped office. Great pay/health/travel/uniform benefits. Family owned and operated clinic. Long term team who get along well. Applications will be kept strictly confidential. **Responsibilities**: - Greet...

  • Leader Patient Flow Operations

    4 weeks ago

    Bridgewater, Canada Nova Scotia Health Authority Full time

    **Req ID: 160687** **Company: Nova Scotia Health** **Location: Western Zone, South Shore Regional Hospital** **Department: OPWZ Strat Interprofess Nur Resource SSR** **Type of Employment: Permanent Hourly FT (100% FTE) x 2 position(s)** **Status: MGMT/NON-Union** **Management/Non Union Position** **Posting Closing Date: 19-Jul-23** Nova Scotia Health is the...

  • Leader Patient Flow Operations

    4 weeks ago

    Bridgewater, Canada Nova Scotia Health Authority Full time

    **Req ID: 160687** **Company: Nova Scotia Health** **Location: Western Zone, South Shore Regional Hospital** **Department: OPWZ Strat Interprofess Nur Resource SSR** **Type of Employment: Permanent Hourly FT (100% FTE) x 2 position(s)** **Status: MGMT/NON-Union** **Management/Non Union Position** **Posting Closing Date: 18-Aug-23** Nova Scotia Health is the...

  • Leader Patient Flow Operations

    4 weeks ago

    Bridgewater, Canada Nova Scotia Health Authority Full time

    **Req ID: 160687** **Company: Nova Scotia Health** **Location: Western Zone, South Shore Regional Hospital** **Department: OPWZ Strat Interprofess** **Type of Employment: Permanent Hourly FT (100% FTE) x 2 position(s)** **Status: MGMT/NON-Union** **Management/Non Union Position** **Posting Closing Date: 6-Dec-23** Nova Scotia Health is the largest provider...

  • Leader Patient Flow Operations

    2 days ago

    Bridgewater, Canada Nova Scotia Health Authority Full time

    **Req ID: 160687** **Company: Nova Scotia Health** **Location: Western Zone, South Shore Regional Hospital** **Department: OPWZ Strat Interprofess Nur Resource SSR** **Type of Employment: Permanent Hourly FT (100% FTE) x 2 position(s)** **Status: MGMT/NON-Union** **Management/Non Union Position** **Posting Closing Date: 19-Jul-23** Nova Scotia Health is the...

  • Guest Services Representative

    4 weeks ago

    Bridgewater, Canada Lunenburg County Lifestyle Centre Full time

    **Position Summary** The Guest Services Representative plays a vital role within our Guest Services team. This position is dedicated to delivering exceptional customer service by providing assistance, addressing inquiries, educating guests on facility rules and procedures, and presenting a range of options in a friendly and courteous manner. The...

  • Guest Services Representative

    2 days ago

    Bridgewater, Canada Lunenburg County Lifestyle Centre Full time

    **Position Summary** The Guest Services Representative plays a vital role within our Guest Services team. This position is dedicated to delivering exceptional customer service by providing assistance, addressing inquiries, educating guests on facility rules and procedures, and presenting a range of options in a friendly and courteous manner. The...