Subject Matter Expert, Call Resolution Specialist
2 weeks ago
We're looking for a talented Subject Matter Expert, Call Handling to join our team
As a key member of our team, you'll play a critical role in resolving customer complaints and providing exceptional service.
What you'll do:
- Resolve customer complaints: Assist with resolving a wide variety of customer complaints in English and French, escalated customer situations, and complex inquiries.
- Communicate effectively: Establish and maintain positive and productive relationships with key account managers, and manage all channels of customer bilingual communication at the same time (phone, fax, or email).
- Update customer accounts: Accountable for accurate and timely updating of customer accounts pertaining to Case resolution (adjustments, changes, etc.) as required.
- Support the team: Assist Office of the President and Legal with UEI inquiries, and contribute to other offline duties as assigned.
What we offer:
- Competitive base pay: Plus the ability to earn more tied to your success – the only limit is your potential.
- Great benefits plan: For you and your family.
- Opportunities for growth: Career paths so you can advance in the company.
- Award-winning culture: We're proud to be recognized as one of Canada's Most Admired Corporate Cultures.
What you need to bring:
- Growth mindset: We're looking for people who are dependable, ambitious, and want to grow with Reliance Home Comfort.
- Post-secondary education: Or equivalent work experience.
- Language skills: Fluency/proficiency in English and French, both written and verbal.
- Communication skills: Ability to build relationships and communicate with a broad range of business clients.
About us:
Reliance Home Comfort is a trusted source for home comfort solutions, serving over 2 million customer homes across North America. We're a $1 Billion business with 2,600 team members, and we're growing. We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures.
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