Subject Matter Expert, Call Resolution Specialist
4 weeks ago
We're looking for a talented Subject Matter Expert, Call Handling to join our team
As a key member of our team, you'll play a critical role in resolving customer complaints and providing exceptional service.
What you'll do:
- Resolve customer complaints: Assist with resolving a wide variety of customer complaints in English and French, escalated customer situations, and complex inquiries.
- Communicate effectively: Establish and maintain positive and productive relationships with key account managers, and manage all channels of customer bilingual communication at the same time (phone, fax, or email).
- Update customer accounts: Accountable for accurate and timely updating of customer accounts pertaining to Case resolution (adjustments, changes, etc.) as required.
- Support the team: Assist Office of the President and Legal with UEI inquiries, and contribute to other offline duties as assigned.
What we offer:
- Competitive base pay: Plus the ability to earn more tied to your success – the only limit is your potential.
- Great benefits plan: For you and your family.
- Opportunities for growth: Career paths so you can advance in the company.
- Award-winning culture: We're proud to be recognized as one of Canada's Most Admired Corporate Cultures.
What you need to bring:
- Growth mindset: We're looking for people who are dependable, ambitious, and want to grow with Reliance Home Comfort.
- Post-secondary education: Or equivalent work experience.
- Language skills: Fluency/proficiency in English and French, both written and verbal.
- Communication skills: Ability to build relationships and communicate with a broad range of business clients.
About us:
Reliance Home Comfort is a trusted source for home comfort solutions, serving over 2 million customer homes across North America. We're a $1 Billion business with 2,600 team members, and we're growing. We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures.
-
Subject Matter Expert, Call Handling Specialist
1 month ago
Oshawa, Ontario, Canada Reliance Home Comfort Full timeJob SummaryWe are seeking a highly skilled Subject Matter Expert, Call Handling to join our team at Reliance Home Comfort. As a key member of our customer service team, you will be responsible for resolving a wide variety of customer complaints and inquiries in French and English.Key ResponsibilitiesResolve customer complaints and inquiries in a timely and...
-
Subject Matter Expert, Call Handling Specialist
1 month ago
Oshawa, Ontario, Canada Reliance Home Comfort Full timeUnlock Your Potential with Reliance Home ComfortAs a Subject Matter Expert, Call Handling Specialist, you will be an integral part of our team, providing exceptional customer service and resolving complex issues in French and English. You will be responsible for creating and maintaining ongoing cases, keeping customers and key account managers informed of...
-
Oshawa, Ontario, Canada Reliance Home Comfort Full timeAbout the JobAt Reliance Home Comfort, we're committed to providing exceptional customer experiences through our dedicated team members. As a Call Center Expert, French and English Specialist, you'll play a vital role in ensuring our customers receive top-notch support.Job SummaryWe're seeking a highly skilled and bilingual professional to join our team as a...
-
Instructional Design Consultant
4 weeks ago
Oshawa, Ontario, Canada Durham College Full timeAbout the Role:The Centre for Teaching and Learning (CTL) at Durham College is seeking an experienced Instructional Design Consultant to provide expert advice and guidance on instructional design principles and practices. The successful candidate will work closely with faculty, subject-matter experts, and staff to develop high-quality online courses that...
-
System Administrator
3 weeks ago
Oshawa, Ontario, Canada Durham College Full timeJob SummaryWe are seeking a highly skilled System Administrator to join our IT Services team at Durham College. The successful candidate will be responsible for providing 3rd level support for all UNIX/Linux & Windows servers, Microsoft 365 and Azure cloud infrastructure, data centre infrastructure, and systems monitoring/management infrastructure...
-
Technical Training Expert for CANDU Systems
2 weeks ago
Oshawa, Ontario, Canada Rodan Energy Solutions Full timeJob OverviewThis role involves delivering expert learning sessions to technical engineering staff on CANDU Systems.The successful candidate will be a Subject Matter Expert with in-depth knowledge of CANDU systems and the ability to deliver training material effectively.Key ResponsibilitiesDevelop and deliver training courses on CANDU Station Systems,...
-
Instructional Design Consultant
3 weeks ago
Oshawa, Ontario, Canada Durham College Full timeAbout this roleWe are seeking an experienced Instructional Design Consultant to join our Centre for Teaching and Learning (CTL) team at Durham College. As an Instructional Design Consultant, you will provide instructional design advice, guidance, and support to faculty, subject-matter experts, staff, and administrators through the application of current...
-
Oshawa, Ontario, Canada Durham College Full timeAbout the JobDurham College is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market.We are seeking an E-Learning Experience Designer to join our team. As an E-Learning Experience Designer, you will be responsible for providing instructional design advice, guidance and support to faculty,...
-
Electrical Service Expert
2 weeks ago
Oshawa, Ontario, Canada Reliance Home Comfort Full timeWe are seeking a skilled Electrical Service Expert to join our team at Reliance Home Comfort. As a key member of our customer service team, you will be responsible for resolving a wide variety of customer complaints and inquiries in a timely and professional manner.About the RoleThis is an exciting opportunity to work with a dynamic team that values customer...
-
Human Resources Strategic Partner
1 week ago
Oshawa, Ontario, Canada Ontario Power Generation Full timeJob DescriptionWe are seeking a dynamic and strategic HR professional to join our team as a Human Resources Business Partner. Reporting into the Senior Manager, Human Resources, you will be responsible for providing expert advice and operational support to the business in a wide range of HR subjects.Key Accountabilities:Translate business needs into...
-
Senior Training Advisor
4 weeks ago
Oshawa, Ontario, Canada Rodan Energy Solutions Full timeWe are seeking a highly skilled Subject Matter Expert to deliver learning to technical engineering staff on CANDU Systems.This individual will be responsible for delivering training courses such as CANDU Station Systems, Principles of Nuclear/Reactor Safety, CANDU Systems Overall Unit Control, and CANDU Simulator.The ideal candidate will have a deep...
-
Sales and Financial Solutions Expert
1 week ago
Oshawa, Ontario, Canada Kognitive Sales Solutions Full timeKognitive Sales Solutions is a leading marketing agency seeking highly motivated sales-oriented individuals to create excitement and connections with consumers in-store.About the RoleAs a Field Marketing Representative, you will be educating clients and offering President's Choice Financial Products on behalf of one of the most trusted and iconic Canadian...
-
Senior Commercial Lawyer
1 month ago
Oshawa, Ontario, Canada beBee Professionals Full timeWe are seeking a highly skilled Commercial Law Specialist to provide expert legal advice and support to our organization on a variety of commercial matters.The ideal candidate will possess a strong understanding of contract law, corporate law, and intellectual property law, with a minimum of 5 years of experience in a corporate legal environment.The...
-
Automotive Training Specialist
2 weeks ago
Oshawa, Ontario, Canada Durham College Full timeAbout Durham CollegeDurham College is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and...
-
WSIB Claims Expert
1 week ago
Oshawa, Ontario, Canada General Motors Full timeAbout This RoleAs a WSIB Claims Specialist at General Motors, you will play a critical role in ensuring our employees receive the support they need in the event of a workplace injury. Your expertise will help facilitate a smooth and efficient claims process, fostering a safe and healthy work environment.Key ResponsibilitiesManage WSIB claims from initial...
-
Radiology Technologist
1 week ago
Oshawa, Ontario, Canada Lakeridge Health Full timeDuties and Responsibilities:The Diagnostic Imaging Specialist is responsible for producing high-quality radiographs and computed tomography images, ensuring accurate image storage and recording to complete examinations requested by medical staff. The Specialist will work under the guidance of the Radiologist to perform procedures and maintain patient safety...
-
Financial Services Expert
1 week ago
Oshawa, Ontario, Canada Royal Bank of Canada> Full timeJob OverviewRoyal Bank of Canada is seeking an experienced Financial Services Expert to join our team as a Client Success Specialist. This role is ideal for a client-focused individual with strong problem-solving skills and a passion for delivering exceptional customer experiences.About the RoleAs a Client Success Specialist, you will be responsible for...
-
Senior Labour Law Expert
1 week ago
Oshawa, Ontario, Canada Top Classic Parts Llc Full timeWe are seeking a highly experienced Senior Labour Law Expert to join our team at Top Classic Parts Llc in Oshawa. As a senior member of our legal department, you will play a key role in providing expert advice on labour law matters and representing clients in court.Job Summary:The ideal candidate will have a strong background in labour law, with extensive...
-
Customer Service Expert
2 weeks ago
Oshawa, Ontario, Canada Reliance Home Comfort Full timeWe are seeking a highly skilled Customer Service Expert - French and English to join our team at Reliance Home Comfort. As a valued member of our organization, you will play a crucial role in providing exceptional customer service to our clients across North America.This is an exciting opportunity for someone who is fluent in both French and English, and has...
-
Diagnostic Imaging Specialist
1 month ago
Oshawa, Ontario, Canada Lakeridge Health Full timeJob Summary:We are seeking a highly skilled Diagnostic Imaging Specialist to join our team at Lakeridge Health. As a Diagnostic Imaging Specialist, you will be responsible for utilizing ultrasound equipment to produce high-quality sonographic images required to complete examinations.Key Responsibilities:Under the general supervision of the Radiologists,...