Subject Matter Expert, Call Resolution Specialist

2 weeks ago


Oshawa, Ontario, Canada Reliance Home Comfort Full time

We're looking for a talented Subject Matter Expert, Call Handling to join our team

As a key member of our team, you'll play a critical role in resolving customer complaints and providing exceptional service.

What you'll do:

  • Resolve customer complaints: Assist with resolving a wide variety of customer complaints in English and French, escalated customer situations, and complex inquiries.
  • Communicate effectively: Establish and maintain positive and productive relationships with key account managers, and manage all channels of customer bilingual communication at the same time (phone, fax, or email).
  • Update customer accounts: Accountable for accurate and timely updating of customer accounts pertaining to Case resolution (adjustments, changes, etc.) as required.
  • Support the team: Assist Office of the President and Legal with UEI inquiries, and contribute to other offline duties as assigned.

What we offer:

  • Competitive base pay: Plus the ability to earn more tied to your success – the only limit is your potential.
  • Great benefits plan: For you and your family.
  • Opportunities for growth: Career paths so you can advance in the company.
  • Award-winning culture: We're proud to be recognized as one of Canada's Most Admired Corporate Cultures.

What you need to bring:

  • Growth mindset: We're looking for people who are dependable, ambitious, and want to grow with Reliance Home Comfort.
  • Post-secondary education: Or equivalent work experience.
  • Language skills: Fluency/proficiency in English and French, both written and verbal.
  • Communication skills: Ability to build relationships and communicate with a broad range of business clients.

About us:

Reliance Home Comfort is a trusted source for home comfort solutions, serving over 2 million customer homes across North America. We're a $1 Billion business with 2,600 team members, and we're growing. We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures.



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