Subject Matter Expert, Call Handling Specialist

3 weeks ago


Oshawa, Ontario, Canada Reliance Home Comfort Full time

Unlock Your Potential with Reliance Home Comfort

As a Subject Matter Expert, Call Handling Specialist, you will be an integral part of our team, providing exceptional customer service and resolving complex issues in French and English. You will be responsible for creating and maintaining ongoing cases, keeping customers and key account managers informed of progress. Your strong organizational skills and ability to balance workload will be essential in meeting commitments and setting priorities.

What We Offer

  • A competitive base pay and the opportunity to earn more tied to your success
  • A great benefits plan for you and your family
  • Career paths for advancement within the company
  • A variety of perks for high-performing team members, including the chance to win and be part of our annual President's Club trip
  • A proudly diverse and inclusive team culture

What We're Looking For

  • A growth mindset, with a focus on dependability, ambition, and a desire to grow with Reliance Home Comfort
  • Post-secondary education or equivalent work experience
  • Fluency/proficiency in English and French, both written and verbal
  • Proficiency in French translation, an asset
  • Demonstrated experience utilizing influencing skills in up-selling/cross-selling
  • Ability to build relationships and communicate with a broad range of business clients
  • Calm, self-controlled, and focused under stressful situations, with a sense of urgency in creating customer solutions

Why Reliance Home Comfort?

We are the industry leader in providing home comfort solutions, serving over 2 million customer homes across North America. We are a trusted source and one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. We are a $1 Billion business with 2,600 team members and we're growing. We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures.



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