Subject Matter Expert, Call Handling Specialist
3 weeks ago
Unlock Your Potential with Reliance Home Comfort
As a Subject Matter Expert, Call Handling Specialist, you will be an integral part of our team, providing exceptional customer service and resolving complex issues in French and English. You will be responsible for creating and maintaining ongoing cases, keeping customers and key account managers informed of progress. Your strong organizational skills and ability to balance workload will be essential in meeting commitments and setting priorities.
What We Offer
- A competitive base pay and the opportunity to earn more tied to your success
- A great benefits plan for you and your family
- Career paths for advancement within the company
- A variety of perks for high-performing team members, including the chance to win and be part of our annual President's Club trip
- A proudly diverse and inclusive team culture
What We're Looking For
- A growth mindset, with a focus on dependability, ambition, and a desire to grow with Reliance Home Comfort
- Post-secondary education or equivalent work experience
- Fluency/proficiency in English and French, both written and verbal
- Proficiency in French translation, an asset
- Demonstrated experience utilizing influencing skills in up-selling/cross-selling
- Ability to build relationships and communicate with a broad range of business clients
- Calm, self-controlled, and focused under stressful situations, with a sense of urgency in creating customer solutions
Why Reliance Home Comfort?
We are the industry leader in providing home comfort solutions, serving over 2 million customer homes across North America. We are a trusted source and one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. We are a $1 Billion business with 2,600 team members and we're growing. We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures.
-
Subject Matter Expert, Call Handling Specialist
3 weeks ago
Oshawa, Ontario, Canada Reliance Home Comfort Full timeUnlock Your Potential as a Subject Matter Expert, Call Handling Specialist at Reliance Home Comfort!As a key member of our team, you will be responsible for resolving a wide range of customer complaints and inquiries in French and English. You will work closely with our customers, dealers, and key account managers to provide exceptional service and...
-
Subject Matter Expert, Call Handling Specialist
4 weeks ago
Oshawa, Ontario, Canada Accoravillage Full timeUnlock Your Potential with RelianceAt Reliance, we're looking for talented individuals to join our team as Subject Matter Experts, Call Handling. As a key member of our team, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.What You'll Do:Provide exceptional customer service to our clients, resolving a wide...
-
Subject Matter Expert, Call Handling Specialist
4 weeks ago
Oshawa, Ontario, Canada Accoravillage Full timeUnlock Your Potential with RelianceAt Reliance, we're looking for talented individuals to join our team as Subject Matter Experts, Call Handling. As a key member of our team, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.What You'll Do:Provide exceptional customer service to our clients, resolving a wide...
-
Subject Matter Expert, Call Handling Specialist
4 weeks ago
Oshawa, Ontario, Canada Reliance Home Comfort Full timeUnlock Your Potential with Reliance Home ComfortAt Reliance Home Comfort, we're looking for a skilled Subject Matter Expert, Call Handling to join our team. As a key member of our customer service team, you'll play a vital role in resolving customer complaints and inquiries in a timely and professional manner.What You'll Do:Utilize your excellent...
-
Subject Matter Expert, Call Handling Specialist
4 weeks ago
Oshawa, Ontario, Canada Reliance Home Comfort Full timeUnlock Your Potential with Reliance Home ComfortAt Reliance Home Comfort, we're looking for a skilled Subject Matter Expert, Call Handling to join our team. As a key member of our customer service team, you'll play a vital role in resolving customer complaints and inquiries in a timely and professional manner.What You'll Do:Utilize your excellent...
-
Subject Matter Expert, Call Handling Specialist
3 weeks ago
Oshawa, Ontario, Canada Reliance Home Comfort Full timeJob SummaryWe are seeking a highly skilled Subject Matter Expert, Call Handling to join our team at Reliance Home Comfort. As a key member of our customer service team, you will be responsible for resolving a wide variety of customer complaints and inquiries in French and English.Key ResponsibilitiesResolve customer complaints and inquiries in a timely and...
-
Oshawa, Ontario, Canada Reliance Home Comfort Full timeWe're looking for a talented Subject Matter Expert, Call Handling to join our team!As a key member of our team, you'll play a critical role in resolving customer complaints and providing exceptional service.What you'll do:Resolve customer complaints: Assist with resolving a wide variety of customer complaints in English and French, escalated customer...
-
Electrical Systems Specialist
1 month ago
Oshawa, Ontario, Canada Accoravillage Full timeUnlock Your Potential as a Subject Matter ExpertAt Accoravillage, we're committed to excellence and customer satisfaction. As a Subject Matter Expert, Call Handling, you'll play a vital role in delivering exceptional service to our clients.Key Responsibilities:Resolve a wide range of UEI complaints in French and English, ensuring timely and effective...
-
Electrical Systems Specialist
1 month ago
Oshawa, Ontario, Canada Accoravillage Full timeUnlock Your Potential with RelianceAs a Subject Matter Expert, Call Handling, you will play a vital role in our team, working closely with customers, dealers, and key account managers to resolve a wide range of UEI complaints, escalated customer situations, and complex inquiries.Key Responsibilities:Provide expert-level support to customers, dealers, and key...
-
Electrical Systems Specialist
2 months ago
Oshawa, Ontario, Canada Accoravillage Full timeUnlock Your Potential with RelianceAs a Subject Matter Expert, Call Handling, you will be an integral part of our team, working closely with customers and colleagues to resolve complex issues and provide exceptional service.Key Responsibilities:Utilize your expertise to resolve a wide range of UEI complaints in English and French, ensuring timely and...
-
Instructional Design Consultant
2 weeks ago
Oshawa, Ontario, Canada Durham College Full timeAbout the Role:The Centre for Teaching and Learning (CTL) at Durham College is seeking an experienced Instructional Design Consultant to provide expert advice and guidance on instructional design principles and practices. The successful candidate will work closely with faculty, subject-matter experts, and staff to develop high-quality online courses that...
-
Cash Handling Specialist
3 weeks ago
Oshawa, Ontario, Canada beBee Professionals Full time $25,000 - $35,000We are seeking a skilled Cash Handling Specialist to join our team at beBee Professionals in Oshawa. As a key member of our cash handling team, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash,...
-
Instructional Design Consultant
1 week ago
Oshawa, Ontario, Canada Durham College Full timeAbout this roleWe are seeking an experienced Instructional Design Consultant to join our Centre for Teaching and Learning (CTL) team at Durham College. As an Instructional Design Consultant, you will provide instructional design advice, guidance, and support to faculty, subject-matter experts, staff, and administrators through the application of current...
-
Instructional Design Consultant
3 weeks ago
Oshawa, Ontario, Canada Durham College Full timeAbout Durham CollegeDurham College is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and...
-
Instructional Design Consultant
2 months ago
Oshawa, Ontario, Canada Durham College Full timeAbout Durham CollegeDurham College is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and...
-
Instructional Design Consultant
2 months ago
Oshawa, Ontario, Canada Durham College Full timeAbout Durham CollegeDurham College is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and...
-
Senior Training Advisor
2 weeks ago
Oshawa, Ontario, Canada Rodan Energy Solutions Full timeWe are seeking a highly skilled Subject Matter Expert to deliver learning to technical engineering staff on CANDU Systems.This individual will be responsible for delivering training courses such as CANDU Station Systems, Principles of Nuclear/Reactor Safety, CANDU Systems Overall Unit Control, and CANDU Simulator.The ideal candidate will have a deep...
-
Commercial Legal Expert
2 months ago
Oshawa, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a highly skilled Commercial Legal Advisor to provide expert legal advice and support on a variety of commercial matters. The ideal candidate will possess a Juris Doctor degree from an accredited law school and be a member in good standing of the Law Society of Upper Canada. With a minimum of 5 years of experience in a corporate...
-
Commercial Legal Expert
2 months ago
Oshawa, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a highly skilled Commercial Legal Advisor to provide expert legal advice and support on a variety of commercial matters. The ideal candidate will possess a Juris Doctor degree from an accredited law school and be a member in good standing of the Law Society of Upper Canada. With a minimum of 5 years of experience in a corporate...
-
System Administrator
5 days ago
Oshawa, Ontario, Canada Durham College Full timeJob SummaryWe are seeking a highly skilled System Administrator to join our IT Services team at Durham College. The successful candidate will be responsible for providing 3rd level support for all UNIX/Linux & Windows servers, Microsoft 365 and Azure cloud infrastructure, data centre infrastructure, and systems monitoring/management infrastructure...