Guest Experience Director

5 days ago

Whistler, British Columbia, Canada Whistler Platinum Full time

**Job Summary:**

We are seeking an experienced Guest Experience Director to join our team at Whistler Platinum. As a key leadership role, you will be responsible for overseeing the day-to-day management of all operational departments, including housekeeping, property inspections, guest services, and maintenance.

The successful candidate will have previous leadership experience in operations, hospitality, or property management, with proven ability to manage and motivate teams to achieve high levels of performance.

Key Responsibilities:

  • Work closely with the Director of Operations to ensure alignment with company goals and objectives.
  • Act as the point of contact for all operational needs and issues during assigned shifts.
  • Monitor the daily scheduling and coordination of housekeeping, inspections, guest services, maintenance technicians, and external contractors.
  • Lead and support team members in resolving operational challenges and escalating issues to the Director of Operations when necessary.
  • Conduct regular property checks to ensure properties are guest-ready and adhere to Whistler Platinum's luxury standards.

Requirements:

  • Previous leadership experience in operations, hospitality, or property management.
  • Proven ability to manage and motivate teams to achieve high levels of performance.
  • Strong organizational and multitasking skills, with a focus on attention to detail.
  • Exceptional problem-solving and decision-making abilities, with a calm and professional demeanor.
  • Excellent communication and interpersonal skills, both written and verbal.

Why Work for Us?

We offer a comprehensive compensation package, including a competitive wage, extended health benefits, and seasonal staff housing. Additionally, we provide an annual lifestyle spending account for ski/snowboard passes or other recreational expenses.

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