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Ecommerce Fulfillment Strategist

2 months ago

Toronto, Ontario, Canada Loblaw Digital Full time
Transformative Ecommerce Experience
Loblaw Digital is on a mission to revolutionize the way Canadians shop online. We're seeking an Ecommerce Fulfillment Strategist to join our team and help us build Canada's #1 online grocery service.

The Role:
In this key role, you will be responsible for developing and executing product strategies that deliver exceptional customer experiences across various channels, including web, apps, voice, and more. You will work closely with cross-functional teams to design, develop, and launch cutting-edge online grocery fulfillment products and services, ensuring seamless order management, efficient logistics, and unparalleled customer satisfaction.

Key Responsibilities:
  • Drive product strategy and definition, collaborating with engineering to develop and launch features that meet business objectives.
  • Develop deep understanding of users, customer journeys, competition, technology, and team to create product roadmaps that align with internal business goals.
  • Work closely with cross-product, operations, and technology teams to deliver product briefs, train teams on new product features, and define release deliverables.
  • Identify areas for workflow optimization and automation to provide exceptional customer experiences at scale.
  • Design repeatable integrations, POCs, and collaborate with internal and external engineering teams to deliver amazing new capabilities.

What You'll Need:
To succeed in this role, you'll need to possess a unique blend of skills and experience, including:
  • Proven success in product management, preferably in ecommerce or related industries.
  • Strong analytical and problem-solving skills, with the ability to break down complex problems into actionable steps.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • A bias towards data-driven decision-making, with a willingness to experiment and learn from failures.
  • Familiarity with fulfillment technologies and process improvements, with a passion for optimizing operational efficiency.

Compensation: $120,000 - $150,000 per annum, depending on experience. Loblaw Digital offers a comprehensive benefits package, including medical, dental, vision, and retirement savings plans, as well as opportunities for professional growth and development.