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Bilingual Customer Service Expert for Telecommunications

2 months ago

Montreal, Quebec, Canada Randstad Full time
About the Role

We are seeking a highly skilled Bilingual Senior Customer Service Representative to join our team at Randstad, a leader in the telecommunications industry based in Montreal. This position is ideal for an organized and detail-oriented professional with excellent customer service skills and the ability to handle a high volume of client requests.

Key Responsibilities:
  • Provide exceptional customer service to clients via phone, email, or chat
  • Responsible for handling a high volume of client requests in a timely and efficient manner
  • Work closely with internal teams to resolve client issues and concerns
About You

To be successful in this role, you will require:

  • A bachelor's degree in a related field or equivalent work experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Bilingualism in French and English (spoken and written)
What We Offer

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, you will receive:

  • A comprehensive benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
Location

This role is based in Montreal, Quebec, with the opportunity to work remotely and occasionally onsite as required. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.