Senior Telecommunications Architect

7 days ago


Montreal, Quebec, Canada Maplesoft Group Full time

Maplesoft Group, a dynamic and innovative organization, is committed to excellence in telecommunications services. We are seeking a seasoned professional to join our team as a Senior Telecommunications Architect.

About the Role

This exciting opportunity involves designing and implementing cutting-edge telecommunications architectures that support our clients' business objectives. As a key member of our team, you will be responsible for monitoring and administering complex telephony networks, ensuring seamless communication across multiple sites.

We are looking for a highly skilled and experienced candidate with a minimum of 15 years of experience in IP telephony administration, including 5 years as a solutions architect. Your expertise in SIP, H323, MGCP, T.38/T.30, Q-SIG, ISDN, SCCP signalling protocols will enable you to successfully navigate the complexities of our telephony infrastructure.

Key Responsibilities
  • Network Administration: Monitor the overall health of the telephone network and call centers, administering Cisco voice gateways, CUCM, UCCX, and support tools.
  • Support and Maintenance: Provide 24/7 support for levels 2, 3, and 4, processing queries and change requests in compliance with Service Level Agreements (SLAs).
  • Project Implementation: Implement telecommunications architectures and support IT projects, including migration of PRI infrastructure to SIP/Cisco Cube, major version upgrades of telephony tools, and optimization of UCCX clusters.
Requirements

To succeed in this role, you must have:

  • A minimum of 15 years of experience as an IP telephony administrator, including 5 years as a solutions architect;
  • Knowledge of SIP, H323, MGCP, T.38/T.30, Q-SIG, ISDN, SCCP signalling protocols;
  • Experience in the administration and migration of Cisco unified communications tools, including Call Manager, Unity Connection, Unified Contact Centre Express, and Finesse;
  • Experience in a PRI to SIP migration project in a large company;
  • Experience in redesigning a customer center under UCCX;
  • Experience in level 3 and 4 support in telephony infrastructure under Cisco CUCM and UCCX.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of $140,000 - $180,000 per annum, depending on experience;
  • A dynamic and supportive work environment that fosters growth and development;
  • The opportunity to work with cutting-edge technologies and contribute to the success of our clients;
  • A comprehensive benefits package, including medical, dental, and vision coverage;
  • A generous retirement savings plan;
  • Access to ongoing training and professional development opportunities;
  • A diverse and inclusive workplace culture that values diversity and promotes equality.

At Maplesoft Group, we pride ourselves on being a leader in telecommunications services. If you are a motivated and experienced professional looking for a challenging and rewarding career opportunity, please submit your application today



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