Outdoor Leadership Development Manager

3 days ago


Niagara Falls, Ontario, Canada Walks Full time

We are seeking a highly skilled and experienced Outdoor Leadership Development Manager to join our team at Walks. As the face of our company, you will be responsible for leading daily tour check-ins and departures, being the local expert and main contact for emergencies and support on site.

Your primary responsibilities will include hiring and training guides and coordinators, ensuring smooth tour departures, resolving guest complaints on the ground, and assisting in product development. The ideal candidate has prior experience in training, coaching and/or managing people (travel sector is an advantage).

You will lead and engage the Coordinator team, providing training, communications, support, evaluations, quality assurance, and event planning. Additionally, you will support the ongoing training and development of our guide team through regular tour evaluations.

Assisting the Tour Operations Manager in day-to-day interactions with local suppliers, sites, and venues is also a key aspect of this role. A degree in a relevant field is required, along with ~2+ years of experience in a people management position, with a background in recruitment and training.

To succeed in this role, you must possess excellent organizational skills (time management, priority management), leadership skills, and people management skills. Strong technical skills and curiosity are also essential.

This is a full-time position that requires working outdoors, rain or shine, with up to one day per week working from home during the high season. If you enjoy being outdoors, thinking creatively, and creating memorable experiences, we would love to hear from you.

The salary for this role is estimated to be between $60,000 - $65,000 CAD, depending on your level of experience and qualifications.



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