Field Operations Training and Development Manager
24 hours ago
At Walks, we are dedicated to providing unforgettable outdoor experiences for our guests. As a Field Operations Training Lead, you will play a crucial role in ensuring the success of our tours.
Job SummaryWe are seeking an experienced professional to lead our training and development programs for guides and coordinators. The ideal candidate has prior experience in training, coaching, and people management, with a background in recruitment and training.
Key Responsibilities- Hire and train guides and coordinators to ensure smooth tour departures
- Resolve guest complaints on the ground and provide excellent customer service
- Assist in product development and lead daily tour check-ins and departures
- Lead and engage the Coordinator team, providing training, communications, support, evaluations, quality assurance, and event planning
To be successful in this role, you will need:
- A degree in a relevant field
- ~2+ years of experience in a people management position, with a background in recruitment and training
- ~Excellent organizational skills (time management, priority management), leadership skills, and people management skills
- ~Strong technical skills and curiosity;
We offer a competitive salary range of $60,000 - $65,000 CAD, depending on experience. If you enjoy being outdoors, think creatively, and creating memorable experiences, we'd love to hear from you. Please submit your application if you have the required skills and qualifications.
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Experienced Field Operations Training Manager
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