Experienced Field Operations Training Manager

3 weeks ago


Niagara Falls, Ontario, Canada Walks Full time
About the Role

This is an outdoor position that requires working rain or shine, with weekends required during the high season and up to one day per week working from home.

If you enjoy being outdoors, thinking creatively, and creating memorable experiences, we'd love to hear from you. Salary Range: $60,000 - $65,000 CAD

About Us

We celebrate diversity, creativity, and dynamism. As a leading company in the travel industry, we're looking for a highly skilled individual to join our team as a Field Operations Training Lead.

Key Responsibilities
  • Hiring and training guides and coordinators
  • Ensuring smooth tour departures
  • Resolving guest complaints on the ground
  • Assisting in product development

The ideal candidate has prior experience in training, coaching and/or managing people, preferably in the travel sector. You'll be responsible for lead daily tour check ins and departures, providing training and support to the Coordinator team, and assisting the Tour Operations Manager in interactions with local suppliers and sites.

Requirements
  • Degree in a relevant field
  • ~2+ years of experience in a people management position
  • Excellent organizational skills (time management, priority management), leadership skills and people management skills
  • Strong technical skills and curiosity


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