Customer Service Representative

1 month ago

Guelph, Ontario, Canada Todd O'Donnell Insurance Agency Full time
Customer Service Manager - Desjardins Agent Team Member

We are seeking a highly motivated and organized individual to join our team as a Customer Service Manager - Desjardins Agent Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, managing the day-to-day operations of the office, and supporting the sales team in achieving their goals.

Key Responsibilities:
  • Provide exceptional customer service to clients, addressing their needs and concerns in a timely and professional manner.
  • Manage the day-to-day operations of the office, including general organization, deflection of calls to the agent and sales team, and training on new initiatives related to service, billing, and claims.
  • Support the sales team in achieving their goals, including pivoting to other lines of business and ordering office and marketing supplies.
  • Assist with claims follow-up and sale of insurance products.
What We Offer:
  • Competitive salary and commission structure.
  • Annual retention bonus and monthly/quarterly team promotions and bonuses.
  • Three weeks of vacation time.
  • Health and dental benefits after three months of employment.
  • RRSP match program.
  • Technology, including a laptop.
  • Flexibility in work arrangements.
Requirements:
  • OTL and LLQP licenses are required, but we will provide support for obtaining these certifications.

We are an independent contractor agent part of the Desjardins exclusive agent network, and this role is not with Desjardins Group or its subsidiaries. If you are a motivated and organized individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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