Rental Associate

Can’t live without epic adventures and the outdoors?

Do you eat, breathe, and sleep bikes and gear? Join our legendary, local bike shop in the heart of downtown Fernie where you leave work to shred the trails

Be a part of our high-functioning, award-winning team and show off your skills in a face-paced & customer-focused environment. Work with like-minded people who love biking and skiing as much as you do.

Think you can keep up?

We pride ourselves on phenomenal customer service and building authentic relationships. We are an industry-leading store that is constantly growing and if you got what it takes, we want YOU to be a part of our dynamic team.

we're constantly on the lookout for enthusiastic, like-minded people who have extensive bike and ski knowledge to join our team.

**RETAIL ASSOCIATE, FERNIE, BC**:

- Full Time / Part Time
- Year Round

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**PRIMARY ROLES & RESPONSIBILITIES**:

- Cover basic front-line duties, including POS, sales, rentals, consignment, customer service
- Follow through on tasks given by management promptly
- Direct customers to proper staff when necessary
- Share product knowledge and enthusiasm for bikes with customers
- Direct customers through the entire sales process
- Build and maintain relationships with customers
- Complete a multitude of daily opening and closing duties
- Complete all necessary forms and paperwork in the appropriate manner
- Make efficient use of daily workloads and manage new expectations
- Maintain a high level of product knowledge
- Respond to customer concerns, or direct accordingly
- Monitor completion of a daily task list
- Support the senior sales team to achieve the goals and initiatives of ownership

**QUALIFICATIONS**:

- Must be friendly and approachable, and passionate about skiing, biking and other outdoor sports
- Experience in a customer service role and in a sports retail environment preferred
- Must be knowledgeable about mountain bikes, ski equipment and/or other outdoor activities and gear
- The ability to multitask in a high energy, fast-paced environment is a must
- Knowledge of the local Fernie trail system an asset

If this sounds like you, come join our highly-skilled, rad team. This isn’t just a workplace, this is the Gearhub
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**RENTAL ASSOCIATE, FERNIE, BC**:

- Full Time / Part Time
- Year Round

***:
**PRIMARY ROLES & RESPONSIBILITIES**:

- Primary Roles & Responsibilities
- Cover basic front line duties, including POS, sales & rentals
- Welcome customer and set their rentals in a friendly, professional manner
- Provide directions, trail recommendations and general inquiries to customers
- Follow through on tasks given by management promptly
- Direct customers through entire rental process
- Complete a multitude of daily opening and closing duties
- Complete all necessary forms and paperwork in the appropriate manner
- Make efficient use of daily workloads and manage new expectations
- Respond to customer concerns, or direct accordingly
- Monitor completion of daily task list

**QUALIFICATIONS**:

- Must be friendly and approachable, and passionate about skiing, biking and other outdoor sports
- Experience in a customer service role and in a sports retail environment preferred
- Must be knowledgeable about mountain bikes, ski equipment and/or other outdoor activities and gear
- The ability to multitask in a high energy, fast-paced environment is a must
- Knowledge of the local Fernie trail system an asset

If this sounds like you, come join our highly-skilled, rad team. This isn’t just a workplace, this is the Gearhub
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**BIKE/SERVICE TECHNICIAN, FERNIE, BC**:
This position can be year round and be updated to a Ski Technician in the winter (Training available)

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**PRIMARY ROLES & RESPONSIBILITIES**:

- Walk-in customer service
- Service writing support
- Management of workload and cue
- Building and repackaging bikes
- Quality control checks
- Wrenching bikes
- anything and everything
- Rental bike maintenance
- Use of e-bike software and POS
- Parts department support and restocking
- Ecom Support
- Opening and Closing duties

**QUALIFICATIONS**:

- Must have previous experience working as a bike mechanic (2-3 years preferred)
- Working knowledge of bicycle components and repairs
- Problem solving creativity
- Competent in bike repair, diagnosis, and maintenance
- Ability to multitask in a high energy, fast-paced environment is a must
- Must be friendly and approachable, and passionate about biking
- Knowledge of the local Fernie trail system an asset
- Service writing experience an asset, but we can train on the job
- Formal training/certs an asset (S-tec, Sram STU, PBMA etc.)
- Experience as a ski tech an asset

If this sounds like you, come join our highly-skilled, rad team. This isn’t just a workplace, this is the Gearhub