IT Systems Support Specialist
2 weeks ago
We are seeking a highly skilled IT Systems Support Specialist to join our team at Sellphone Lab.
About the Role:
The successful candidate will be responsible for providing technical support and assistance to users experiencing difficulties with computer systems and networks.
Key Responsibilities:
- Report on the performance of computer systems and networks, identifying areas for improvement and implementing solutions as needed.
- Respond to user inquiries and provide guidance on troubleshooting and resolving technical issues.
- Consult technical manuals and other documents to research and implement solutions to complex problems.
- Provide training and advice to users on the use of business systems, networks, and Internet services.
- Collect, organize, and maintain a problems and solutions log for reference by other technical support analysts.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
- Perform backup and recovery operations for web servers.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- At least 7 months of experience in a technical support role.
- Excellent communication and problem-solving skills.
- Familiarity with Windows and Linux operating systems.
- Ability to work independently and as part of a team.
Compensation and Benefits:
The estimated annual salary for this position is $60,000-$80,000, depending on experience.
Sellphone Lab offers a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.
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