IT Systems Support Specialist

2 weeks ago


Olds, Canada Sellphone Lab Full time
Job Description

We are seeking a highly skilled IT Systems Support Specialist to join our team at Sellphone Lab.

About the Role:

The successful candidate will be responsible for providing technical support and assistance to users experiencing difficulties with computer systems and networks.

Key Responsibilities:

  • Report on the performance of computer systems and networks, identifying areas for improvement and implementing solutions as needed.
  • Respond to user inquiries and provide guidance on troubleshooting and resolving technical issues.
  • Consult technical manuals and other documents to research and implement solutions to complex problems.
  • Provide training and advice to users on the use of business systems, networks, and Internet services.
  • Collect, organize, and maintain a problems and solutions log for reference by other technical support analysts.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform backup and recovery operations for web servers.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 7 months of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Familiarity with Windows and Linux operating systems.
  • Ability to work independently and as part of a team.

Compensation and Benefits:

The estimated annual salary for this position is $60,000-$80,000, depending on experience.

Sellphone Lab offers a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.



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