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Optical Associate
2 months ago
We are seeking a highly skilled and customer-focused Optical Associate to join our team at FYidoctors. As a key member of our clinic, you will play a critical role in delivering exceptional patient care and ensuring a positive experience for our valued customers.
Key Responsibilities- Provide expert guidance to clients on eyewear choices, ensuring they receive the best value and quality for their lifestyle.
- Inform patients about the latest advancements in corrective eyewear solutions and assist with frame selection to meet their aesthetic and performance needs.
- Interpret optical prescriptions and perform frame and facial measurements to ensure accurate fit and positioning of new eyewear.
- Place contact lens orders and assist with fittings, ensuring a seamless experience for our patients.
- Communicate effectively with patients, their medical service providers, and other third parties to ensure seamless billing and payment processes.
- Manage appointment bookings, prescription printouts, and billing, maintaining accurate records and ensuring efficient clinic operations.
- Provide exceptional customer service, greeting patients warmly and upholding high standards of professionalism and courtesy.
- Previous experience in a customer-facing, preferably retail environment is highly desirable.
- Previous optical experience is considered an asset, but not required.
- Passion for delivering exceptional customer service and a high level of comfort using technology and computers.
- Excellent communication skills and ability to provide exceptional patient care.
- Able to multitask in a fast-paced environment, prioritizing tasks and managing time effectively.
