IT Operations and Support Specialist
7 days ago
Procon Mining & Tunnelling Ltd.
About UsWe are a leading mine development contractor in North America, specializing in underground mine development, contract mining, underground excavations, civil tunneling, and mining-related construction projects.
Position SummaryThis role is accountable for all operational IT services, including providing Tier 1 and 2 level support on OS, software, hardware, mobile, and network. The successful candidate will work out of our Saskatoon, SK office or Burnaby, BC office.
Responsibilities- Provide technical assistance and troubleshooting for internal and third-party software packages.
- Build and deploy technology to automate maintenance, security, and deployment processes.
- Conduct on-site and remote maintenance or support.
- Research and resolve problems within the scope of responsibility.
- Develop accurate technical support documentation.
- Collaborate with the IT Manager to identify areas for process improvement.
- Participate in special projects as assigned.
- Bilingual position (English and French required).
- Minimum 3 years proven experience in IT operations specialist role.
- College Diploma or University degree in Computer Science or related field.
- Previous working knowledge on Windows 10, 11, Servers 2016, 2019, Active Directory, O365, Networking, Multi Function Printers, IOS, Android, and ITIL v4 Foundation.
- Excellent communication skills, written and verbal.
- Strong documentation and customer service skills.
- A competitive compensation range between $60,000 - $75,000 per year based on experience, skills, and qualifications.
- Group RRSP.
- Vacation.
- Leading Extended Health Care benefits.
- Employee Assistance Program.
- Flexible work arrangement that includes working partially from the office and home.
Diversity, equity, and inclusion are valued at Procon Mining & Tunnelling Ltd. We welcome all qualified applicants and strive to increase Indigenous and minority groups' representation within our workforce composition.
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