IT Operations and Support Specialist

7 days ago


Burnaby, British Columbia, Canada Procon Mining & Tunnelling Ltd. Full time

Procon Mining & Tunnelling Ltd.

About Us

We are a leading mine development contractor in North America, specializing in underground mine development, contract mining, underground excavations, civil tunneling, and mining-related construction projects.

Position Summary

This role is accountable for all operational IT services, including providing Tier 1 and 2 level support on OS, software, hardware, mobile, and network. The successful candidate will work out of our Saskatoon, SK office or Burnaby, BC office.

Responsibilities
  • Provide technical assistance and troubleshooting for internal and third-party software packages.
  • Build and deploy technology to automate maintenance, security, and deployment processes.
  • Conduct on-site and remote maintenance or support.
  • Research and resolve problems within the scope of responsibility.
  • Develop accurate technical support documentation.
  • Collaborate with the IT Manager to identify areas for process improvement.
  • Participate in special projects as assigned.
Requirements
  • Bilingual position (English and French required).
  • Minimum 3 years proven experience in IT operations specialist role.
  • College Diploma or University degree in Computer Science or related field.
  • Previous working knowledge on Windows 10, 11, Servers 2016, 2019, Active Directory, O365, Networking, Multi Function Printers, IOS, Android, and ITIL v4 Foundation.
  • Excellent communication skills, written and verbal.
  • Strong documentation and customer service skills.
What We Offer
  • A competitive compensation range between $60,000 - $75,000 per year based on experience, skills, and qualifications.
  • Group RRSP.
  • Vacation.
  • Leading Extended Health Care benefits.
  • Employee Assistance Program.
  • Flexible work arrangement that includes working partially from the office and home.
About Our Culture

Diversity, equity, and inclusion are valued at Procon Mining & Tunnelling Ltd. We welcome all qualified applicants and strive to increase Indigenous and minority groups' representation within our workforce composition.



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