Work from Home Customer Service Representative
4 days ago
Globe Life American Income Division is a leading provider of life insurance and annuity products. As a Benefit Representative, you will play a crucial role in helping families establish the best company programs for their needs.
Job DescriptionThis is a virtual position that requires working from home over the phone and using tools like Zoom video chats. You will be responsible for building trust with customer accounts through open and interactive communication, scheduling and attending virtual meetings, identifying and mitigating account-level risks and up-selling opportunities, aligning product and customer roadmaps, delivering customer renewals, presenting different benefits programs, enrolling new clients, and opening new accounts.
Responsibilities:- Build trust with customer accounts through open and interactive communication
- Schedule and attend virtual meetings using Zoom and other platforms
- Monitor, identify, and mitigate account-level risks and up-sell opportunities
- Align product and customer roadmaps, deliver customer renewals
- Present to families different benefits programs, enroll new clients, open new accounts
- Oversee and prioritize each customer in your portfolio
- Must have a passion for helping others
- Proven ability to work as a productive team member
- Excellent communication and interpersonal skills
- Self-motivated team player, proficient in multi-tasking
- Proficient with computers and Zoom (preferred but not required)
- Ability to form and grow solid relationships with your client accounts
- Must be a US citizen or Canadian with work status, residency, or citizenship
You will have the opportunity to work with a company that values its employees and provides a positive work environment. The salary for this position is $45,000 - $60,000 per year, depending on experience.
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