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Customer Solutions Representative

2 months ago


Montreal, Quebec, Canada Coca-Cola Canada Bottling Limited Full time
About This Opportunity

We are seeking a highly skilled and customer-focused Customer Solutions Representative to join our team at Coca-Cola Canada Bottling Limited. As a key member of our contact center, you will be responsible for delivering exceptional customer service and sales support to our valued customers across Canada.

Key Responsibilities:

  • Provide timely and effective support to customers through various channels, including phone, email, and chat.
  • Process sales orders, customer inquiries, and equipment service requests with accuracy and efficiency.
  • Upsell and cross-sell beverage products to existing customers to achieve sales targets.
  • Escalate customer issues in a timely manner and provide solutions to resolve customer concerns.
  • Update customer information and transactions in our Salesforce database.

Requirements:

  • Excellent verbal and written communication skills in both English and French.
  • 2 years of customer service and/or sales experience, with a strong background in contact center operations.
  • Proven ability to multitask and prioritize tasks to meet customer needs.
  • Strong problem-solving skills and ability to provide solutions to customer concerns.
  • Ability to work independently and as part of a team.

About Us:

Coca-Cola Canada Bottling Limited is a proud Canadian company with a rich history of delivering exceptional customer service and support. We are committed to creating a diverse and inclusive workforce and offer a range of benefits and opportunities for growth and development.

What We Offer:

  • A competitive hourly rate of $24.00.
  • A hybrid work model with a combination of in-office and at-home shifts.
  • 3 weeks' vacation + floater days.
  • A comprehensive benefits package.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our Talent Acquisition team.