Customer Solutions Specialist

6 days ago

Montreal, Quebec, Canada Millennium 1 Solutions Full time

Job Summary

We are seeking a highly motivated and results-driven Customer Solutions Specialist to join our team at Millennium 1 Solutions. As a key member of our sales team, you will be responsible for connecting with customers, analyzing their needs, and offering customized solutions to meet their requirements.

Key Responsibilities

  • Connect with customers from coast-to-coast to understand their needs and preferences
  • Conduct outbound calls for customer retention and upselling/cross-selling opportunities
  • Promote and recommend the latest products and services to customers on inbound/outbound sales queues
  • Manage call flows, provide first call resolution, and satisfy customer expectations
  • Strive to understand the customer's situation and recognize their needs while providing customized solutions
  • Create a need by educating customers on product & services, and execute business strategy that meets or exceeds financial objectives
  • Meet key performance indicators and follow up with customers to ensure customer satisfaction and expanding sales opportunities

Requirements

  • Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset
  • A flexible schedule (including evenings and weekends) to accommodate customer needs
  • An ability to build rapport with customers and navigate multiple computer systems
  • An ability to work in a target-driven environment and maintain a high level of competition and product knowledge

About Millennium 1 Solutions

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

What We Offer

  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities

Language

English

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