Customer Service Representative
5 days ago
We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and offering loan insurance solutions to clients.
About the RoleYou will work in our Client Contact Centre, responding to client inquiries and resolving issues in a professional and timely manner. You will also have the opportunity to develop relationships with clients by offering products suited to their needs.
Key Responsibilities- Taking calls from clients and identifying their needs
- Offering suitable insurance solutions to protect clients' assets
- Developing relationships with clients through effective communication and product recommendations
- Contributing to the team's objectives and goals
To be successful in this role, you will need:
- A college diploma or equivalent
- Experience in an advisory and/or negotiation role
- Experience with client retention and developing client relationships
We offer a comprehensive benefits package, including:
- Competitive salary: $25.88 per hour
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. We value partnership, agility, and empowerment, and inclusivity is central to our commitments.
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