Onsite Customer Service Representative

1 month ago


Montreal, Quebec, Canada Incora Full time
About Incora

Incora is a leading global provider of innovative supply chain solutions, dedicated to reducing complexity and increasing reliability for our customers. Our mission is to enable mission-critical solutions that improve our world.

Job Title: Onsite Representative

We are seeking an exceptional customer service professional to join our team as an Onsite Representative. As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business.

Key Responsibilities:
  • Represent Incora at customer production sites, interacting and coordinating directly with customer representatives and on-site functional area managers to effectively maintain and replenish customer supply locations.
  • Act as a liaison to assist in monitoring stock levels, resolving inventory and product discrepancies, and expediting critical needs in support of customer requirements.
  • Proactively initiate and/or respond efficiently to daily internal and external customer requirements, including interaction with the contract administration/customer service and customer production floor management to facilitate needs.
  • Address on-site quality assurance issues and forward to Program/Site Management and/or Quality Management for resolution.
Requirements:
  • A High school graduate with proven customer service and interaction skills, with direct customer contact.
  • Fantastic communication skills, a continuous improvement mindset, and the willingness to learn and grow.
  • Passionate about our Incora Values and exceeding customer expectations.
What We Offer:
  • An exciting package that includes great salary and benefits.
  • A chance to work in a first-class brand-new environment.
  • The opportunity to become part of our Incora story.

We are passionate about Diversity & Inclusion and welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.



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