Project Coordinator for Customer Delivery Operations

7 days ago

Vancouver, British Columbia, Canada AAA Canada Full time

Job Summary

The Project Coordinator for Customer Delivery Operations will be responsible for managing and coordinating various customer delivery projects. This role will involve communicating with cross-functional teams, maintaining project calendars, and driving change initiatives to increase team productivity.

Key Responsibilities

  • Manage and communicate risks, resolving issues with cross-functional teams as they arise.
  • Maintain a broad team calendar to track internal and external meetings.
  • Drive change initiatives to increase team productivity, managing velocity and intake.
  • Proactively manage issues and risks.
  • Oversee medium-large projects within the operations segment, product line, or function.
  • Foster relationships with key external stakeholders to optimize collaboration.
  • Coordinate responses to requests for project-related information.
  • Ensure compliance with contract specifications for on-time delivery of tasks and deliverables.
  • Coordinate technology integrations with multiple third parties.
  • Oversee test functions for one or more lines of business.
  • Research existing operations, procedures, workflow, and product and service requirements.
  • Develop and execute internal communication initiatives.
  • Lead planning routines including Annual Business Planning and Long-Range Planning.
  • Develop project plans with clear timelines and deliverables.
  • Maintain risks log and mitigation plans for projects.
  • Generate management reporting and maintain effective document control and continuously identify process improvement opportunities.
  • Identify and develop new operation projects based on business development and operational needs.

Required Qualifications and Experience

  • Bachelor's degree in electrical, electrical technology, mechanical, or electromechanical engineering, or other relevant professional experience.
  • Bachelor's degree in project management or relevant training/experience.
  • Experience with project management for maintenance services of heavy vehicles, preferably transit buses.
  • PMP certification (asset).
  • Proven experience managing teams of 5 members or more.
  • Minimum of 3 years of direct management experience.
  • Proven conflict management skills.
  • Confident and effective decision-maker.
  • Excellent analytical skills, strong customer focus, and a positive attitude are key requirements.
  • Independence and resourcefulness.
  • Advanced knowledge of the Microsoft Office suite, specifically PowerPoint and Excel.
  • Frequent travel to local customer and company facilities.
  • Language proficiency in English is a must; bilingualism with French is an asset.

Benefits

  • Permanent employment offering stability and security.
  • Access to AAA Academy for ongoing professional development.
  • Use of high-performance and quality equipment.
  • Sick days to ensure your well-being.
  • Comprehensive group insurance program.
  • Opportunities for career development and professional growth.
  • Stimulating work environment with major projects in the aerospace, ground transportation, and defense sectors.
  • Health and wellness program.

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