Strategic Customer Development Manager
4 weeks ago
Job Title: Sr. Manager, Customer Development
Job Summary:
The Sr. Manager of Customer Development is a key leadership role responsible for driving the growth of a portfolio of annualized revenue. This position requires a strategic thinker who can mentor, coach, and guide a team of associates to achieve organizational imperatives for CHEP Americas (Canadian Business Unit).
Key Responsibilities:
- Direct, coach, and guide a team of 3-5 associates who manage a subset of national/regional commercial and retail customers in Canada.
- Execute key strategies and focus pillars that support the department's impact on organizational volume, revenue, and profitability growth.
- Provide strategic direction for field-based associates to execute with excellence in accordance with the organization's aspirations, leveraging account health and data analytics.
- Collaborate with system partners to drive customer experience focus with field sales leaders.
- Support development of multi-year strategies to drive revenues and gross profits through collaborative business planning with field sales leaders who have commercial customer ownership at the tier 2 & 3 levels.
- Coach teams on contractual agreements and strategic commercial terms.
- Foster relationships with strategic customers to build a solid foundation of integrity within your business as a trusted advisor to executive-level business decision makers.
- Leverage insights to bring innovative ideas that influence value creation.
- Be an ambassador for CHEP Canada's core values of sustainability tied to environmental social governance (ESG).
- Achieve customer experience metrics tied to response rate and NPS scores.
- Exhibit deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape.
Requirements:
- 5-7 years of sales and account management experience.
- Proven record of selling in highly complex strategic environments.
- Experience with ESG, sustainability, and SCOPE 3 in Canada.
- Experience building strong organizational cultures with high-performing teams.
- Experience in supply chain and operations.
Preferred Qualifications:
- Leadership or leadership experience and success in managing and developing large teams.
- Expert knowledge of supply chain.
- Leading in a matrix organization.
- Personal relationship building capability.
- Negotiating large complex agreements.
- Innovative value proposition development.
- Excellence in team building and personal development.
- Environment, Social Governance, and Sustainability training.
Language Skills:
Essential: English
Desirable: French
Compensation: Base pay starting at $ annual
Requirements: Work Permit
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