Strategic Customer Development Manager

4 weeks ago


Vancouver, British Columbia, Canada EightSix Network Full time

Job Title: Sr. Manager, Customer Development

Job Summary:

The Sr. Manager of Customer Development is a key leadership role responsible for driving the growth of a portfolio of annualized revenue. This position requires a strategic thinker who can mentor, coach, and guide a team of associates to achieve organizational imperatives for CHEP Americas (Canadian Business Unit).

Key Responsibilities:

  • Direct, coach, and guide a team of 3-5 associates who manage a subset of national/regional commercial and retail customers in Canada.
  • Execute key strategies and focus pillars that support the department's impact on organizational volume, revenue, and profitability growth.
  • Provide strategic direction for field-based associates to execute with excellence in accordance with the organization's aspirations, leveraging account health and data analytics.
  • Collaborate with system partners to drive customer experience focus with field sales leaders.
  • Support development of multi-year strategies to drive revenues and gross profits through collaborative business planning with field sales leaders who have commercial customer ownership at the tier 2 & 3 levels.
  • Coach teams on contractual agreements and strategic commercial terms.
  • Foster relationships with strategic customers to build a solid foundation of integrity within your business as a trusted advisor to executive-level business decision makers.
  • Leverage insights to bring innovative ideas that influence value creation.
  • Be an ambassador for CHEP Canada's core values of sustainability tied to environmental social governance (ESG).
  • Achieve customer experience metrics tied to response rate and NPS scores.
  • Exhibit deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape.

Requirements:

  • 5-7 years of sales and account management experience.
  • Proven record of selling in highly complex strategic environments.
  • Experience with ESG, sustainability, and SCOPE 3 in Canada.
  • Experience building strong organizational cultures with high-performing teams.
  • Experience in supply chain and operations.

Preferred Qualifications:

  • Leadership or leadership experience and success in managing and developing large teams.
  • Expert knowledge of supply chain.
  • Leading in a matrix organization.
  • Personal relationship building capability.
  • Negotiating large complex agreements.
  • Innovative value proposition development.
  • Excellence in team building and personal development.
  • Environment, Social Governance, and Sustainability training.

Language Skills:

Essential: English

Desirable: French

Compensation: Base pay starting at $ annual

Requirements: Work Permit



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