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Customer Experience Specialist

2 months ago

Barrie, Ontario, Canada Westlake Full time

About the Role

The Customer Service Representative will play a key role in providing exceptional service to customers, ensuring their needs are met and exceeded. This position requires a strong understanding of customer service principles and the ability to work in a fast-paced environment.

Key Responsibilities

  • Process customer orders accurately and efficiently
  • Coordinate orders for timely and cost-effective shipping
  • Process financial transactions according to credit procedures
  • Provide exceptional phone etiquette and communication skills
  • Upsell existing accounts and identify new business opportunities
  • Provide overall support and after-sales service to customers

Requirements

  • High School Diploma
  • Post-secondary education an asset
  • Understanding of customer service principles and its relation to meeting business objectives
  • Knowledge/experience in building supplies
  • Ability to comprehend and follow business procedures
  • Ability to work well as a team and independently
  • Ability to identify and solve problems
  • Strong computer skills
  • Exceptional verbal and written communication skills
  • Ability to work in a fast-paced, self-directed environment

Work Environment

The Customer Service Representative will work in a moderate noise level environment, typically based in an office. May also require exposure to outside elements and usage of stairs and elevators.

Westlake is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.