Customer Experience Representative

2 months ago


Barrie, Ontario, Canada Napoleon Full time

About the Role:

We are seeking a highly motivated and customer-focused Retail Sales Consultant to join our team at Napoleon Home Comfort. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities:

  • Customer Engagement: Work closely with customers to understand their needs, provide product recommendations, and ensure a seamless sales experience.
  • Product Knowledge: Stay up-to-date on all Napoleon products, including fireplaces, HVAC systems, and grills, and communicate this knowledge to customers.
  • Sales Performance: Meet and exceed sales targets, while maintaining high levels of customer satisfaction.
  • Administrative Tasks: Complete administrative tasks, such as preparing quotes, sales orders, and invoices, as well as submitting detailed pictures, layouts, and measure-ups for installs.
  • Inventory Management: Check stock levels using our software program and comply with inventory control procedures.
  • Representation: Represent Napoleon at trade shows, home shows, and special events.

Requirements:

  • Experience: Minimum 2 years of experience in retail sales.
  • Product Knowledge: Preference will be given to candidates with product knowledge in fireplaces, HVAC systems, and grills.
  • Skills: Proficient in Microsoft Office, proven negotiating skills, and ability to travel out of town as required.

What We Offer:

  • Competitive Compensation: Competitive wages and benefits package.
  • Professional Development: Opportunities for career growth and professional development.
  • Recognition and Rewards: Recognition and rewards for outstanding performance.

About Napoleon:

Napoleon is a leading manufacturer of home comfort products, including fireplaces, HVAC systems, and grills. We are committed to providing exceptional customer service and building strong relationships with our customers.



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