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IT Support Specialist

2 months ago

Aurora, Ontario, Canada Whitehots Full time
About the Role

We are seeking a highly skilled IT Administrator to join our team at Whitehots. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our IT systems and providing exceptional support to our team members and customers.

Key Responsibilities
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Monitor and maintain the Company's IT network and infrastructure.
  • Provide technical support across the Company via phone or in-person.
  • Write user instruction manuals and provide training to team members on new IT requirements, processes, and workflows.
  • Ensure all systems run smoothly and efficiently across the Company and ensure security and privacy measures are implemented to the latest standard.
  • Handle User Management for the Company.
  • Support the Director of Operations with Project Management activities, including liaising with the Company's third-party development teams.
  • Assist the Director of Operations with special projects, as needed.
Requirements
  • A minimum of 1-3 years of experience in a related IT role.
  • Postsecondary degree/diploma in Information Technology or a related field.
  • Ability to utilize and demonstrate a general understanding of all aspects of technology, servers, workflows, office automation, ERP systems, website technologies, and databases, etc.
  • Experience with and understanding of development tools such as: SQL, C#,, VBA, VBS, bat, html, xml, json, etc. would be an asset.
What We Offer
  • A competitive base salary and benefits package 100% paid for by the Company.
  • Work-life balance.
  • Educational Assistance Programs to help equip you with the skills and knowledge to grow.
  • A chance to work in a unique and interesting industry with a dedicated, highly skilled workforce who truly value being a key member of the community around us.