IT Support Analyst IV
1 month ago
We are seeking a skilled and experienced IT Support Analyst to join our team in providing high-quality application and user support for Banking Operations technology applications in a 24x7 follow the sun global support environment.
The successful candidate will be responsible for providing proactive application health checks to prevent potential failures, managing Incidents through to completion, and engaging various IT teams in resolving incidents efficiently and effectively.
Additionally, the candidate will be expected to perform effective problem management on recurring incidents, lead and manage problems throughout the lifecycle, and ensure problem resolutions are released in production on-time and with high quality.
The ideal candidate will have a strong understanding of ITIL Incident Management, Problem Management, and Change Management, as well as experience in Banking Operations technologies such as Trading, Payments, Reconciliation, Settlements, and Confirmations.
They will also have experience in supporting critical, time-sensitive, and complex applications, and be able to demonstrate effective engagement with different technology partners in resolving issues.
The candidate should have a degree in Engineering or Comp Science, or relevant industry experience, and at least 5 years of prior experience as an IT Support Analyst or having a development background in Investment banking industry.
We offer a wide range of capital markets products and services to corporate, government, and institutional clients, and our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions.
We are committed to providing the support our colleagues need to thrive both at work and at home, and we offer a competitive benefits plan, regular development conversations, training programs, and a variety of mentoring programs to help our colleagues succeed.
Please note that this job opportunity is subject to provincial regulation for employment purposes, and we will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
", "keywords": "IT Support Analyst, Banking Operations, Technical Support Specialist, Global IT Support Professional, Help Desk Support", "job_type": "Full-time", "location": "Toronto, Ontario, Canada", "department": "Technology Solutions", "job_category": "IT and Technology"}-
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