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Senior Billing Analyst

1 month ago

Vancouver, British Columbia, Canada Maximizer Full time

At Maximizer, we believe that our success depends on our people. We seek self-motivated team players who appreciate a performance-driven work environment rooted in creativity, professional development, integrity, and open communication.

We are looking for a Senior Billing Analyst who will play a critical role in managing and overseeing the invoicing process to ensure timely and accurate billing for our SaaS products and services. This role requires a detail-oriented individual with strong analytical skills, a deep understanding of SaaS billing models, and the ability to work cross-functionally to resolve billing issues and improve processes.

Key Responsibilities:

Full Cycle Billing Process:

  • Responsible for the billing process, ensuring invoices are generated accurately and in a timely manner to enable timely and accurate revenue recognition in accordance with relevant accounting standards.
  • Collaborate with Sales, Revenue, and other departments to resolve billing discrepancies and improve invoicing processes.
  • Maintain detailed documentation of revenue recognition policies and procedures.

Process Improvement:

  • Identify opportunities to streamline and automate accounts receivable processes.
  • Lead or participate in projects to enhance the efficiency and effectiveness of the accounts receivable function.
  • Oversee the implementation and maintenance of billing software and tools.
  • Ensure data integrity and accuracy within the revenue management systems.

Reporting and Analysis:

  • Prepare and analyze accounts receivable reports and procedures, providing insights and recommendations to senior management.
  • Monitor key performance indicators (KPIs) related to accounts receivable and drive improvements.
  • Support month-end and year-end closing activities, including account reconciliations and audit preparation.

Accounts Receivable Management:

  • Responsible for the full-cycle accounts receivable process, including invoicing, collections, cash application, and reconciliation.
  • Ensure timely and accurate processing of customer invoices in compliance with company policies and contractual terms.
  • Manage the aging of receivables, identifying and addressing overdue accounts.
  • Implement and optimize collection strategies to reduce DSO (Days Sales Outstanding) and improve cash flow.

Customer Support:

  • Act as the primary point of contact for client billing inquiries.
  • Resolve billing issues and discrepancies in a timely and professional manner.

Team Collaboration:

  • Collaborate with sales, customer success, and product teams to ensure accurate billing information and resolve any issues.
  • Train and mentor junior billing staff.

Requirements:

  • Bachelor's degree in Accounting, Finance, Engineering, or related field.
  • Minimum of 3 years of experience in billing or invoicing, preferably within a SaaS or technology company. Strong financial data analytics highly preferred and can be a substitute for invoicing experience.
  • Strong analytical and problem-solving skills.
  • Excellent written communication and customer service skills.
  • High level of attention to detail and accuracy.
  • Ability to work independently and manage multiple tasks effectively.
  • Proficiency with invoicing and accounting software (e.g., Chargebee/Maxio, QuickBooks).
  • Familiar with system administration and has a basic understanding of API connections or system integrations.
  • Understanding of SaaS business models and revenue recognition principles.
  • Familiarity with revenue recognition standards.

About Maximizer:

Maximizer was launched in a garage on Vancouver Island in 1987, evolving through the development of early contact management systems (CMS), through sales force automation (SFA) technologies, right to today's sophisticated customer relationship management (CRM) systems. Along the way, we have pioneered many of today's technologies. Over this 30-year history we have attracted over 100,000 customers from around the world, and 1 million users.

Today, we are one of the few CRM providers in the world who can deploy our software in all three environments of on-premise, private or shared cloud, while providing access via a desktop/laptop, via a mobile device, or using the Maximizer app.

Ultimately, however, we are successful because for over three decades we have proven we know how to help customers do three things: secure new customers; retain them for the long term; and maximize the repeat business from them.

Equal Employment Opportunity:

We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.