Physiotherapy Clinic Front Desk Associate

3 weeks ago


West Vancouver, British Columbia, Canada Lifemark Full time
Lifemark Health Group Overview

We are seeking a Receptionist/ Care Coordinator to join our team in West Vancouver, BC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, staff, and external customers.

Key Responsibilities
  • Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
  • Coordinate referrals for Worksafe, LTD, and ICBC clients.
  • Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
  • Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
  • Coordinate scheduling of patient appointments and maintain the patient's medical record.
  • Collect payment at time of service.
  • Track coverage for all funding streams to ensure approval.
  • Complete data entry and billing.
  • Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail, and faxes.
  • Provide administrative support to the Care Coordinator Manager and Clinic Director.

Requirements
  • High School Diploma, G.E.D., or equivalent.
  • Excellent customer service skills and telephone etiquette.
  • High degree of organizational skills and ability to prioritize and multi-task.
  • Excellent communication (verbal/written) and interpersonal skills.
  • At least 1 year of experience working in an admin role.
  • Strong computer and data entry skills.
  • Flexible and adaptable to change.
  • Experience working with a physiotherapy clinic an asset.
  • Ability to work on a flexible schedule.
  • Weekend availability is required.

Why Lifemark
We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun. We go the extra kilometer by offering our employees a collaborative, multidisciplinary work environment, specialty physiotherapy-based services, and our partnership with Special Olympics Canada.

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