Physiotherapy Clinic Front Desk Associate
4 days ago
We are seeking a Receptionist/ Care Coordinator to join our team in West Vancouver, BC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, staff, and external customers.
Key Responsibilities
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
- Coordinate referrals for Worksafe, LTD, and ICBC clients.
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
- Coordinate scheduling of patient appointments and maintain the patient's medical record.
- Collect payment at time of service.
- Track coverage for all funding streams to ensure approval.
- Complete data entry and billing.
- Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail, and faxes.
- Provide administrative support to the Care Coordinator Manager and Clinic Director.
Requirements
- High School Diploma, G.E.D., or equivalent.
- Excellent customer service skills and telephone etiquette.
- High degree of organizational skills and ability to prioritize and multi-task.
- Excellent communication (verbal/written) and interpersonal skills.
- At least 1 year of experience working in an admin role.
- Strong computer and data entry skills.
- Flexible and adaptable to change.
- Experience working with a physiotherapy clinic an asset.
- Ability to work on a flexible schedule.
- Weekend availability is required.
Why Lifemark
We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun. We go the extra kilometer by offering our employees a collaborative, multidisciplinary work environment, specialty physiotherapy-based services, and our partnership with Special Olympics Canada.
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![Revere Physiotherapy]](https://media.trabajo.org/img/noimg.jpg)
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