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Technical Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our Cloud Delivery team at Blue Ocean Contact Centers Inc. As a Technical Support Specialist, you will be responsible for analyzing and performing quality control validations to ensure products are delivered on time and according to standards.
Key Responsibilities:
- Analyze and perform quality control validations to ensure products are delivered on time and according to standards.
- Monitor ongoing work and collaborate with other teams to provide input relating to your area of work.
- Monitor long-running customer orders and communicate with internal cloud owners to coordinate extensions or shutdowns.
Requirements:
- Proven ability to troubleshoot in a technical environment.
- Education in a technology-related field is not required, but an aptitude and interest in the world of tech is an asset.
- Demonstrated success in following complex processes and procedures, while staying meticulous about details.
- Proven ability to convey complex ideas simply and clearly (both verbally and in written communications) to a professional business environment.
What We Offer:
- Health, Dental, and Vision Benefits at 30 days.
- Life Insurance.
- Group RSP with matching contribution option.
- Free employee & family assistance program for legal, financial, and health support.
About Us:
Blue Ocean Contact Centers Inc. is committed to creating a work environment that creates a sense of belonging for all people. We are an actively anti-racist organization and strive to provide a workplace that is inclusive and respectful of all individuals.
