Technical Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Panasonic Canada Inc. As a Technical Support Specialist, you will be responsible for providing technical support to customers through various channels, including telephone and email.
Key Responsibilities:
- Provide technical support to customers through telephone and email
- Troubleshoot and resolve customer issues in a timely manner
- Escalate complex issues to senior technical support staff as needed
- Participate in team resolution of problems as required
- Perform other duties as assigned
Requirements:
- High school graduation with 3 to 4 years technical and troubleshooting experience
- Community College (Electrical, Electronic, or Computer Engineering) and sufficient proven Customer Relations experience
- Must be highly skilled in Customer relations with ability to exhibit empathy, patience, and ability to translate technical jargon into plain understandable language
- Working knowledge of Microsoft Word, Excel, Power Point, Outlook email, internet
- Working knowledge of Salesforce CRM would be an asset
- Microsoft Networking certification (A+) or appropriate post-secondary technical degree involving Engineering, Computer Networking, Programming, Systems Analyst, etc.
Working Conditions:
This is a full-time contract opportunity. The employee will work in a 24/7 * 365 helpdesk environment with a fixed scheduled.
What We Offer:
Panasonic Canada Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
Please include a PDF copy of your current resume.
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