Technical Support Specialist

2 weeks ago


NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Panasonic Canada Inc. As a Technical Support Specialist, you will be responsible for providing technical support to customers through various channels, including telephone and email.

Key Responsibilities:

  • Provide technical support to customers through telephone and email
  • Troubleshoot and resolve customer issues in a timely manner
  • Escalate complex issues to senior technical support staff as needed
  • Participate in team resolution of problems as required
  • Perform other duties as assigned

Requirements:

  • High school graduation with 3 to 4 years technical and troubleshooting experience
  • Community College (Electrical, Electronic, or Computer Engineering) and sufficient proven Customer Relations experience
  • Must be highly skilled in Customer relations with ability to exhibit empathy, patience, and ability to translate technical jargon into plain understandable language
  • Working knowledge of Microsoft Word, Excel, Power Point, Outlook email, internet
  • Working knowledge of Salesforce CRM would be an asset
  • Microsoft Networking certification (A+) or appropriate post-secondary technical degree involving Engineering, Computer Networking, Programming, Systems Analyst, etc.

Working Conditions:

This is a full-time contract opportunity. The employee will work in a 24/7 * 365 helpdesk environment with a fixed scheduled.

What We Offer:

Panasonic Canada Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

Please include a PDF copy of your current resume.



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