Technical Support Specialist

1 week ago

NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time
Job Summary

PCI Panasonic Canada Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers through various communication channels, including phone, email, and chat. You will troubleshoot and resolve technical issues, escalate complex problems to senior technicians, and provide exceptional customer service to ensure customer satisfaction.

Key Responsibilities

• Troubleshoot and resolve technical issues related to B2B Customer core Restaurant Point of Sale (POS) hardware and software applications
• Provide technical support to customers through various communication channels, including phone, email, and chat
• Escalate complex problems to senior technicians and provide recommendations for resolution
• Collaborate with cross-functional teams to resolve technical issues and improve customer satisfaction
• Develop and maintain knowledge of products and services to provide accurate and timely support

Requirements

• High school graduation with 3 to 4 years of technical and troubleshooting experience, or equivalent education and experience
• Bilingual in French and English, with excellent communication and interpersonal skills
• Strong technical skills, including knowledge of Microsoft Word, Excel, PowerPoint, and Outlook email
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong problem-solving skills and ability to think critically and analytically

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including a PDF copy of your current resume, to PCI Panasonic Canada Inc. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

  • Technical Support Specialist

    1 month ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Title: Bilingual Virtual Technical Support SpecialistAt PCI Panasonic Canada Inc., we are seeking a highly skilled and bilingual Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers through various communication channels, including telephone and...

  • Technical Support Specialist

    1 month ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Title: Bilingual Virtual Technical Support SpecialistAt PCI Panasonic Canada Inc., we are seeking a highly skilled and bilingual Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers through various communication channels, including telephone and...

  • Technical Support Specialist

    4 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Title: Bilingual Virtual Technical Support SpecialistAt PCI Panasonic Canada Inc., we are seeking a highly skilled and bilingual Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers through various communication channels, including telephone and...

  • Technical Support Specialist

    4 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Title: Bilingual Virtual Technical Support SpecialistAt PCI Panasonic Canada Inc., we are seeking a highly skilled and bilingual Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers through various communication channels, including telephone and...

  • Technical Support Specialist

    12 hours ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Panasonic Canada Inc. As a Technical Support Specialist, you will be responsible for providing technical support to customers through various channels, including telephone and email.Key Responsibilities:Provide technical support to customers through telephone and...

  • Technical Support Specialist

    3 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Technical Support RoleAt PCI Panasonic Canada Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers through various channels, including phone and email.Key Responsibilities:Maintain and troubleshoot B2B customer core Restaurant...

  • Technical Support Specialist

    3 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Technical Support RoleAt PCI Panasonic Canada Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers through various channels, including phone and email.Key Responsibilities:Maintain and troubleshoot B2B customer core Restaurant...

  • Technical Support Specialist

    2 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at PCI Panasonic Canada Inc. The successful candidate will provide technical support to customers through various channels, including telephone and email. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to work...

  • Technical Support Specialist

    1 week ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job SummaryAs a Bilingual Technical Support Specialist at PCI Panasonic Canada Inc., you will be responsible for providing technical support to customers through various channels, including telephone and email. You will work in a 24/7 helpdesk environment, providing timely resolution of customer issues in accordance with service level and other KPI...

  • Technical Support Specialist

    2 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job SummaryAs a Technical Support Specialist at PCI Panasonic Canada Inc., you will be responsible for providing technical support to customers through various channels, including telephone and email. You will work in a 24/7 helpdesk environment, providing timely resolution of customer issues in accordance with service level and other KPI standards.Key...

  • Technical Support Specialist

    2 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Summary We are seeking a highly skilled Technical Support Specialist to join our team at PCI Panasonic Canada Inc. The successful candidate will provide technical support to customers through various communication channels, including telephone and email. Key Responsibilities Provide technical support to customers through telephone and email ...

  • Technical Support Specialist

    2 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job SummaryPCI Panasonic Canada Inc. is seeking a highly skilled Bilingual Virtual Technical Support Specialist to join our team. As a key member of our technical support team, you will provide timely and effective technical support to our customers through various communication channels. Key ResponsibilitiesProvide technical support to customers through...

  • Technical Support Specialist

    4 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Title: Technical Helpdesk Analyst IOverview:We are seeking a highly skilled Technical Helpdesk Analyst I to join our team at Panasonic Canada Inc. This is a full-time contract opportunity that requires a strong technical background and excellent customer service skills.Key Responsibilities:Maintain, monitor, support, and troubleshoot B2B Customer core...

  • Technical Support Specialist

    4 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Title: Technical Helpdesk Analyst IOverview:We are seeking a highly skilled Technical Helpdesk Analyst I to join our team at Panasonic Canada Inc. This is a full-time contract opportunity that requires a strong technical background and excellent customer service skills.Key Responsibilities:Maintain, monitor, support, and troubleshoot B2B Customer core...

  • Technical Support Specialist

    1 month ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Title: Technical Helpdesk Analyst IOverview:We are seeking a highly skilled Technical Helpdesk Analyst I to join our team at Panasonic Canada Inc. As a Technical Helpdesk Analyst I, you will be responsible for providing technical support to our customers through various channels, including telephone and email.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    1 month ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Title: Technical Helpdesk Analyst IOverview:We are seeking a highly skilled Technical Helpdesk Analyst I to join our team at Panasonic Canada Inc. As a Technical Helpdesk Analyst I, you will be responsible for providing technical support to our customers through various channels, including telephone and email.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    1 month ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Helpdesk Analyst I to join our team at PCI Panasonic Canada Inc.Key Responsibilities:Provide technical support to customers through telephone and emailResolve customer issues in a timely manner, meeting service level and KPI standardsConsult with customers to understand their technical needs and provide...

  • Technical Support Specialist

    1 month ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Helpdesk Analyst I to join our team at PCI Panasonic Canada Inc.Key Responsibilities:Provide technical support to customers through telephone and emailResolve customer issues in a timely manner, meeting service level and KPI standardsConsult with customers to understand their technical needs and provide...

  • Technical Support Specialist

    4 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Title: Technical Helpdesk Analyst IOverview:We are seeking a highly skilled Technical Helpdesk Analyst I to join our team at Panasonic Canada Inc. This is a full-time contract opportunity that requires a strong technical background and excellent customer service skills.Key Responsibilities:Maintain, monitor, support, and troubleshoot B2B Customer core...

  • Technical Support Specialist

    4 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Title: Technical Helpdesk Analyst IOverview:We are seeking a highly skilled Technical Helpdesk Analyst I to join our team at Panasonic Canada Inc. This is a full-time contract opportunity that requires a strong technical background and excellent customer service skills.Key Responsibilities:Maintain, monitor, support, and troubleshoot B2B Customer core...