Technical Support Specialist

2 weeks ago

NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time
Job Summary

As a Technical Support Specialist at PCI Panasonic Canada Inc., you will be responsible for providing technical support to customers through various channels, including telephone and email. You will work in a 24/7 helpdesk environment, providing timely resolution of customer issues in accordance with service level and other KPI standards.

Key Responsibilities

Provide technical support to customers through telephone and email
Troubleshoot and resolve customer issues in a timely manner
Escalate complex issues to next level of support
Maintain and monitor B2B Customer core Restaurant Point of Sale (POS) hardware and software applications
Provide value-added customer service by translating technical specifications into clear, non-technical requirements
Document all processes and training as needed

Requirements

High school graduation with 3 to 4 years technical and troubleshooting experience
Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook email, and internet
Microsoft Networking certification (A+) or appropriate post-secondary technical degree
Working knowledge of TCP/IP networking protocols, Router hardware and configuration, Ethernet Hub, Internet Modem, and anti-virus in a networked environment
Working knowledge of Salesforce CRM is an asset

What We Offer

Comprehensive Medical, Dental, and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Flexible Work Options policy, including remote work, mobile work, and compressed work schedule

About Us

PCI Panasonic Canada Inc. is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Our passion has been one of the driving forces behind our success for more than 100 years.

Accommodation Process

PCI Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

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