Technical Support Specialist

1 week ago

NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time
Job Summary

As a Bilingual Technical Support Specialist at PCI Panasonic Canada Inc., you will be responsible for providing technical support to customers through various channels, including telephone and email. You will work in a 24/7 helpdesk environment, providing timely resolution of customer issues in accordance with service level and other KPI standards.

Key Responsibilities

* Provide technical support to customers through telephone and email
* Troubleshoot and resolve customer issues in a timely manner
* Escalate complex issues to advanced support teams as needed
* Maintain and monitor B2B Customer core Restaurant Point of Sale (POS) hardware and software applications
* Provide value-added customer service by translating technical specifications into clear, non-technical requirements

Requirements

* High school graduation with 3-4 years of technical and troubleshooting experience
* Bilingual in French and English
* Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook email, and internet
* Microsoft Networking certification (A+) or equivalent post-secondary technical degree

What We Offer

* Flexible work options, including remote work and compressed work schedules
* Opportunity to work with a leading provider of consumer lifestyle technologies and innovative solutions
* Collaborative and dynamic work environment

About Us

PCI Panasonic Canada Inc. is a subsidiary of Panasonic Corporation of North America, a leading provider of consumer lifestyle technologies and innovative solutions. Our passion for innovation has driven our success for over 100 years. We are committed to diversity, equity, and inclusion, and we strive to create a workplace that is inclusive and respectful of all employees.

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