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Insurance Services Representative

4 weeks ago

Medicine Hat, Alberta, Canada BrokerLink Full time

We're looking for a skilled Insurance Services Representative to join our team at BrokerLink. As a Personal Insurance Advisor, you will be responsible for providing exceptional customer service and ensuring the needs of our clients are met.

Key Responsibilities:

  • Answer multi-line phones and direct client inquiries
  • Control the flow of walk-in customers and callers
  • Process customer payments, bank deposits, petty cash management and account coding
  • Be a part of the billing team answering client calls regarding payments
  • Monitor and distribute incoming and outgoing mail, faxes and couriers
  • Ensure EPIC system & company portals are updated consistently

Requirements:

  • High School and/or Post-Secondary Education
  • 2-5 years experience in an office environment
  • Computer skills - Keyboarding and MS Office
  • Strong customer focus
  • Demonstrated ability to handle multiple priorities successfully
  • Strong analytical and organizational skills
  • Excellent verbal and written communication skills
  • Exposure to Epic is an asset
  • Excellent customer services skills and adept in conflict resolution
  • Priority will be given to the candidate with previous experience working in a brokerage or insurance industry
  • Ability to pass a criminal background check and credit check

About BrokerLink:

We value our employees and strive to create a work environment that is respectful, inclusive and supportive. We offer a competitive compensation package, flexible work arrangements and opportunities for growth and development.